Re: [Evergreen-general] SMS notice bounce backs

2023-01-26 Thread Lolis, John via Evergreen-general
This issue reminded me of a patron inquiry into why we ask for their cellular provider when choosing SMS for notifications. It led me to learn of email to SMS gateways. Although it won't help fix anything, for your reference see below for a list of them. Since Evergreen sends SMS messages via

Re: [Evergreen-general] SMS notice bounce backs

2023-01-26 Thread Lisa Murray via Evergreen-general
We turned off our SMS auto-renewal notifications last year because of this issue. Lisa Lisa Murray Director Cardington-Lincoln Public Library lmur...@cardlinc.org [1453743275544_PastedImage] From: Evergreen-general on behalf of Elizabeth Davis via

Re: [Evergreen-general] SMS notice bounce backs

2023-01-26 Thread Diane Disbro via Evergreen-general
Some of our Missouri Evergreen patrons receive old, stored-up, out-dated messages in a bundle.at midnight, which they don't like. Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110

Re: [Evergreen-general] SMS notice bounce backs

2023-01-26 Thread Kate Coleman via Evergreen-general
Yes, our whole consortium is reporting issues, especially with AT and Cricket. Our host has tried to get to the bottom of it and said: "Yes, there is a huge issue right now with Cricket / AT and them wanting to stop receiving email to SMS messages, and that's how Evergreen sends them. AT has been

[Evergreen-general] SMS notice bounce backs

2023-01-26 Thread Elizabeth Davis via Evergreen-general
Hi, I'm curious if anyone else is having bounce back issues with their SMS notices. Our libraries have seen an increase in bounce backs from a few different carriers, mostly Verizon and AT The bounce backs usually say that the user can't be found or that the service is unavailable. In most