Some of our Missouri Evergreen patrons receive old, stored-up, out-dated messages in a bundle.....at midnight, which they don't like.
Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110 ddis...@scenicregional.org On Thu, Jan 26, 2023 at 11:50 AM Kate Coleman via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote: > Yes, our whole consortium is reporting issues, especially with AT&T and > Cricket. Our host has tried to get to the bottom of it and said: > > "Yes, there is a huge issue right now with Cricket / AT&T and them wanting > to stop receiving email to SMS messages, and that's how Evergreen sends > them. AT&T has been actively trying to get their users to turn off the > "email to SMS" function on their phones, as a way to deter spam, and the > patrons may not know that this will effect SMS messages from the ILS. We > don't have a solution. Any attempts I've made to reach out to AT&T have > gone nowhere unfortunately." > > > > > > On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general < > evergreen-general@list.evergreen-ils.org> wrote: > >> >> >> Hi, >> >> >> >> I’m curious if anyone else is having bounce back issues with their SMS >> notices. Our libraries have seen an increase in bounce backs from a few >> different carriers, mostly Verizon and AT&T. The bounce backs usually say >> that the user can’t be found or that the service is unavailable. In most >> cases the users are getting the SMS messages, albeit on a delay. These >> locations are not having email notice issues, so the sending address is >> good. >> >> >> >> I was just curious if anyone is also experiencing this and if they found >> anything to remedy the situation. >> >> >> >> Thanks, >> >> >> >> >> >> *Elizabeth Davis* (she/her), *Support & Project Management Specialist* >> >> *Pennsylvania Integrated Library System **(PaILS) | SPARK* >> >> (717) 256-1627 | elizabeth.da...@sparkpa.org >> <katherine.dann...@sparkpa.org> >> support.sparkpa.org | supp...@sparkpa.org >> >> >> _______________________________________________ >> Evergreen-general mailing list >> Evergreen-general@list.evergreen-ils.org >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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