Re: [Evergreen-general] SMS Messages Not Being Received

[JonGeorg SageLibrary via Evergreen-general]

Elizabeth, what 3rd party service did you end up using and how well has it
been working for your libraries?
-Jon

On Fri, Apr 5, 2024 at 11:29 AM Elizabeth Davis via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Hi Will
>
>
>
> We’ve had several issues with most of the carriers on SMS issues.
> Sometimes SMS messages were throttled, and patrons would get them days or
> weeks later if at all.  Some carriers just stopped sending them totally.
> Sometimes the messages to a specific carrier would deliver for one library
> in the consortium but not others.  We tried changing from sending SMS to
> MMS with no luck.  Also we were getting asked to add new carriers that
> don’t have gateways and so we were unable to provide SMS service to those
> patrons.In the end we moved to a third-party option to deliver SMS
> notifications.
>
>
>
>
>
> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.da...@sparkpa.org
> 
> support.sparkpa.org | supp...@sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *Szwagiel,
> Will via Evergreen-general
> *Sent:* Friday, April 5, 2024 2:13 PM
> *To:* Szwagiel, Will via Evergreen-general <
> evergreen-general@list.evergreen-ils.org>
> *Cc:* Szwagiel, Will 
> *Subject:* [Evergreen-general] SMS Messages Not Being Received
>
>
>
> Good afternoon,
>
>
>
> We have recently been receiving a number of reports from different
> libraries that patrons are not receiving SMS notifications, particularly
> those for holds.  Evergreen is sending the messages like it is supposed to,
> so we are thinking that some carriers may be flagging the messages as
> spam.  Based on the reports we have received, it appears to be most common
> with AT
>
>
>
> For anyone else who might have experienced this in the past, did you have
> any direct interactions with the carrier/s, and if so, what were the steps
> that needed to be taken to prevent this from happening in the future?
>
>
>
> Thank you.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
> 
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
>
>
> --
>
>
> Email correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties by an
> authorized state official.
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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Re: [Evergreen-general] SMS Messages Not Being Received

[Rogan Hamby via Evergreen-general]

This is an ongoing trend I've been seeing with SMS Gateways. A charitable
interpretation would be that they are doing it to prevent spam but
regardless of motive it is certainly driving people to look at SMS services
that don't rely on gateways. This has been a topic of conversation in the
Koha community as well.
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Re: [Evergreen-general] SMS Messages Not Being Received

[Elizabeth Davis via Evergreen-general]

Hi Will

We've had several issues with most of the carriers on SMS issues.  Sometimes 
SMS messages were throttled, and patrons would get them days or weeks later if 
at all.  Some carriers just stopped sending them totally.   Sometimes the 
messages to a specific carrier would deliver for one library in the consortium 
but not others.  We tried changing from sending SMS to MMS with no luck.  Also 
we were getting asked to add new carriers that don't have gateways and so we 
were unable to provide SMS service to those patrons.In the end we moved to 
a third-party option to deliver SMS notifications.


[cid:image002.png@01DA8765.AFBEE1A0]Elizabeth Davis (she/her), Support & 
Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | 
elizabeth.da...@sparkpa.org
support.sparkpa.org | 
supp...@sparkpa.org

From: Evergreen-general  On 
Behalf Of Szwagiel, Will via Evergreen-general
Sent: Friday, April 5, 2024 2:13 PM
To: Szwagiel, Will via Evergreen-general 

Cc: Szwagiel, Will 
Subject: [Evergreen-general] SMS Messages Not Being Received

Good afternoon,

We have recently been receiving a number of reports from different libraries 
that patrons are not receiving SMS notifications, particularly those for holds. 
 Evergreen is sending the messages like it is supposed to, so we are thinking 
that some carriers may be flagging the messages as spam.  Based on the reports 
we have received, it appears to be most common with AT

For anyone else who might have experienced this in the past, did you have any 
direct interactions with the carrier/s, and if so, what were the steps that 
needed to be taken to prevent this from happening in the future?

Thank you.


William C. Szwagiel

NC Cardinal Project Manager

State Library of North Carolina

william.szwag...@ncdcr.gov | 919.814.6721

https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal

109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural & Cultural Resources.

Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.





Email correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.
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Re: [Evergreen-general] SMS Messages Not Being Received

[JonGeorg SageLibrary via Evergreen-general]

We've had a lot of issues with SMS notifications not going out according to
patrons.

Sometimes it's because the carriers were bought out by another carrier like
when StraightTalk was purchased by Verizon out here in Oregon- so I updated
SMS server settings.

Another was when US Cellular apparently stopped supporting email to text
altogether, at least that is what I was told by their support. However,
some users are still receiving notifications while others aren't- leaving
me completely confused and unable to verify the issue.

For now we've been suggesting to staff to recommend email notifications
instead of SMS, and I've set up email forwarders for all branches to avoid
SPF issues for the time being.

Looking forward to seeing more responses on this topic to see what
solutions others are using. It's been mentioned before that the time to use
a 3rd party application for email & text notifications is approaching and
I'd like to hear more about success/issues with that if anyone has gone
that route.

Thanks for bringing this topic up.
-Jon

On Fri, Apr 5, 2024 at 11:13 AM Szwagiel, Will via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
>
> We have recently been receiving a number of reports from different
> libraries that patrons are not receiving SMS notifications, particularly
> those for holds.  Evergreen is sending the messages like it is supposed to,
> so we are thinking that some carriers may be flagging the messages as
> spam.  Based on the reports we have received, it appears to be most common
> with AT
>
> For anyone else who might have experienced this in the past, did you have
> any direct interactions with the carrier/s, and if so, what were the steps
> that needed to be taken to prevent this from happening in the future?
>
> Thank you.
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
>
> --
>
> Email correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties by an
> authorized state official.
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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[Evergreen-general] SMS Messages Not Being Received

[Szwagiel, Will via Evergreen-general]

Good afternoon,

We have recently been receiving a number of reports from different libraries 
that patrons are not receiving SMS notifications, particularly those for holds. 
 Evergreen is sending the messages like it is supposed to, so we are thinking 
that some carriers may be flagging the messages as spam.  Based on the reports 
we have received, it appears to be most common with AT

For anyone else who might have experienced this in the past, did you have any 
direct interactions with the carrier/s, and if so, what were the steps that 
needed to be taken to prevent this from happening in the future?

Thank you.


William C. Szwagiel

NC Cardinal Project Manager

State Library of North Carolina

william.szwag...@ncdcr.gov | 919.814.6721

https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal

109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural & Cultural Resources.

Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.





Email correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.
___
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