Elizabeth, what 3rd party service did you end up using and how well has it been working for your libraries? -Jon
On Fri, Apr 5, 2024 at 11:29 AM Elizabeth Davis via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote: > Hi Will > > > > We’ve had several issues with most of the carriers on SMS issues. > Sometimes SMS messages were throttled, and patrons would get them days or > weeks later if at all. Some carriers just stopped sending them totally. > Sometimes the messages to a specific carrier would deliver for one library > in the consortium but not others. We tried changing from sending SMS to > MMS with no luck. Also we were getting asked to add new carriers that > don’t have gateways and so we were unable to provide SMS service to those > patrons. In the end we moved to a third-party option to deliver SMS > notifications. > > > > > > *Elizabeth Davis* (she/her), *Support & Project Management Specialist* > > *Pennsylvania Integrated Library System **(PaILS) | SPARK* > > (717) 256-1627 | elizabeth.da...@sparkpa.org > <katherine.dann...@sparkpa.org> > support.sparkpa.org | supp...@sparkpa.org > > > > *From:* Evergreen-general < > evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *Szwagiel, > Will via Evergreen-general > *Sent:* Friday, April 5, 2024 2:13 PM > *To:* Szwagiel, Will via Evergreen-general < > evergreen-general@list.evergreen-ils.org> > *Cc:* Szwagiel, Will <william.szwag...@dncr.nc.gov> > *Subject:* [Evergreen-general] SMS Messages Not Being Received > > > > Good afternoon, > > > > We have recently been receiving a number of reports from different > libraries that patrons are not receiving SMS notifications, particularly > those for holds. Evergreen is sending the messages like it is supposed to, > so we are thinking that some carriers may be flagging the messages as > spam. Based on the reports we have received, it appears to be most common > with AT&T. > > > > For anyone else who might have experienced this in the past, did you have > any direct interactions with the carrier/s, and if so, what were the steps > that needed to be taken to prevent this from happening in the future? > > > > Thank you. > > > > *William C. Szwagiel* > > NC Cardinal Project Manager > > State Library of North Carolina > > william.szwag...@ncdcr.gov | 919.814.6721 > > https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal > <https://urldefense.proofpoint.com/v2/url?u=https-3A__statelibrary.ncdcr.gov_services-2Dlibraries_nc-2Dcardinal&d=DwMFAw&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=0H4t3hQJflpFt0ea7x85qUiTVDQWbYqh6Dz0QJdoxJOUX_T6PrvwY7VnJnpC2V-2&s=qM9rGoZZzkmnBg-dhc0vkdPvc6yTj-v0trgYzDKOFOo&e=> > > 109 East Jones Street | 4640 Mail Service Center > > Raleigh, North Carolina 27699-4600 > > The State Library is part of the NC Department of Natural & Cultural > Resources. > > *Email correspondence to and from this address is subject to the North > Carolina Public Records Law and may be disclosed to third parties.* > > > > > ------------------------------ > > > Email correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized state official. > _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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