Adding to Kathy's point, Evergreen uses an email-to-SMS bridge to send
texts. This is why the patron's carrier must be known. For example, if
the carrier is Verizon, one can send a text from an email account
addressing it to xxx...@vztext.com, where the Xs denote the mobile
phone number.
Hi,
One thing to keep in mind is that Evergreen's core text messaging
functionality was created more than 10 years ago when the wireless service
provider market was much less complex. We now have carriers that use
multiple networks, each with its own email gateway. Does the typical patron
know
I don't know about anyone else's mileage, but in the past few weeks I've
had reports of even personal text messages failing delivery. T'would be a
shame if we end up chasing our tails trying to fix something we have no
control over. I'm not saying this is definitely the case, but it bears
Hi Jon,
We went with Unique’s MessageBee. We manage is on the consortium level so
there’s no customization for individual libraries, but it’s been working great.
[cid:image004.png@01DA8995.890A58A0]Elizabeth Davis (she/her), Support &
Project Management Specialist
Pennsylvania Integrated
