Hi Jon, We went with Unique’s MessageBee. We manage is on the consortium level so there’s no customization for individual libraries, but it’s been working great.
[cid:image004.png@01DA8995.890A58A0]Elizabeth Davis (she/her), Support & Project Management Specialist Pennsylvania Integrated Library System (PaILS) | SPARK (717) 256-1627 | elizabeth.da...@sparkpa.org<mailto:katherine.dann...@sparkpa.org> support.sparkpa.org<https://support.sparkpa.org/> | supp...@sparkpa.org<mailto:supp...@sparkpa.org> From: Evergreen-general <evergreen-general-boun...@list.evergreen-ils.org> On Behalf Of JonGeorg SageLibrary via Evergreen-general Sent: Friday, April 5, 2024 6:13 PM To: Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org> Cc: JonGeorg SageLibrary <jongeorg.sagelibr...@gmail.com> Subject: Re: [Evergreen-general] SMS Messages Not Being Received Elizabeth, what 3rd party service did you end up using and how well has it been working for your libraries? -Jon On Fri, Apr 5, 2024 at 11:29 AM Elizabeth Davis via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: Hi Will We’ve had several issues with most of the carriers on SMS issues. Sometimes SMS messages were throttled, and patrons would get them days or weeks later if at all. Some carriers just stopped sending them totally. Sometimes the messages to a specific carrier would deliver for one library in the consortium but not others. We tried changing from sending SMS to MMS with no luck. Also we were getting asked to add new carriers that don’t have gateways and so we were unable to provide SMS service to those patrons. In the end we moved to a third-party option to deliver SMS notifications. [cid:image003.png@01DA8995.89059DB0]Elizabeth Davis (she/her), Support & Project Management Specialist Pennsylvania Integrated Library System (PaILS) | SPARK (717) 256-1627 | elizabeth.da...@sparkpa.org<mailto:katherine.dann...@sparkpa.org> support.sparkpa.org<https://urldefense.proofpoint.com/v2/url?u=https-3A__support.sparkpa.org_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=dwrYBC8O0BMnqZB2_wBS0yeMRrM7MXdRr1RsCIfpP_FWgATVvcKJ-V7A_fxhtQn4&s=a-DVfDIJ6SZYJnpG5nLk4H2X6ZNXrw3WxhvfBiNNhIk&e=> | supp...@sparkpa.org<mailto:supp...@sparkpa.org> From: Evergreen-general <evergreen-general-boun...@list.evergreen-ils.org<mailto:evergreen-general-boun...@list.evergreen-ils.org>> On Behalf Of Szwagiel, Will via Evergreen-general Sent: Friday, April 5, 2024 2:13 PM To: Szwagiel, Will via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> Cc: Szwagiel, Will <william.szwag...@dncr.nc.gov<mailto:william.szwag...@dncr.nc.gov>> Subject: [Evergreen-general] SMS Messages Not Being Received Good afternoon, We have recently been receiving a number of reports from different libraries that patrons are not receiving SMS notifications, particularly those for holds. Evergreen is sending the messages like it is supposed to, so we are thinking that some carriers may be flagging the messages as spam. Based on the reports we have received, it appears to be most common with AT&T. For anyone else who might have experienced this in the past, did you have any direct interactions with the carrier/s, and if so, what were the steps that needed to be taken to prevent this from happening in the future? Thank you. William C. Szwagiel NC Cardinal Project Manager State Library of North Carolina william.szwag...@ncdcr.gov<mailto:william.szwag...@ncdcr.gov> | 919.814.6721 https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal<https://urldefense.proofpoint.com/v2/url?u=https-3A__statelibrary.ncdcr.gov_services-2Dlibraries_nc-2Dcardinal&d=DwMFAw&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=0H4t3hQJflpFt0ea7x85qUiTVDQWbYqh6Dz0QJdoxJOUX_T6PrvwY7VnJnpC2V-2&s=qM9rGoZZzkmnBg-dhc0vkdPvc6yTj-v0trgYzDKOFOo&e=> 109 East Jones Street | 4640 Mail Service Center Raleigh, North Carolina 27699-4600 The State Library is part of the NC Department of Natural & Cultural Resources. Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties. ________________________________ Email correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org<mailto:Evergreen-general@list.evergreen-ils.org> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general<https://urldefense.proofpoint.com/v2/url?u=http-3A__list.evergreen-2Dils.org_cgi-2Dbin_mailman_listinfo_evergreen-2Dgeneral&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=dwrYBC8O0BMnqZB2_wBS0yeMRrM7MXdRr1RsCIfpP_FWgATVvcKJ-V7A_fxhtQn4&s=Cc-IgVadVxk5CCePbMOYP1vq2DFgsTyBdSjP30QS0LA&e=>
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