Hi, One thing to keep in mind is that Evergreen's core text messaging functionality was created more than 10 years ago when the wireless service provider market was much less complex. We now have carriers that use multiple networks, each with its own email gateway. Does the typical patron know which network their discount carrier may happen to run on? Some carriers don't even provide an email gateway, or make it very difficult to find. If I were to write up development requirements for this feature in 2024, they would be entirely different from what they were in 2011ish.
NOBLE is planning to move to a third-party text messaging service soon. Although I can't speak to how this provider works yet, in my previous job, I used a service that relied on Twilio, and it was a much better experience. Patrons didn't have to worry about getting the precise carrier listed. It did not fix the sending / receipt for every single text message, but it did handle text messaging in a modern way with sophisticated error reporting letting us know the reason for the failed delivery, which helped staff better manage these errors. Kathy -- Kathy Lussier she/her Executive Director NOBLE: North of Boston Library Exchange Danvers, MA 978-777-8844 x201 www.noblenet.org On Mon, Apr 8, 2024 at 12:50 PM Lolis, John via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote: > I don't know about anyone else's mileage, but in the past few weeks I've > had reports of even personal text messages failing delivery. T'would be a > shame if we end up chasing our tails trying to fix something we have no > control over. I'm not saying this is definitely the case, but it bears > consideration. > > John Lolis > Coordinator of Computer Systems > > 100 Martine Avenue > White Plains, NY 10601 > tel: 1.914.422.1497 > fax: 1.914.422.1452 > > https://whiteplainslibrary.org/ > > *“I would rather have questions that can’t be answered than answers that > can’t be questioned.”* > — Richard Feynman > <https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>, > theoretical physicist and recipient of the Nobel Prize in Physics in 1965 > > > On Mon, 8 Apr 2024 at 09:17, Elizabeth Davis via Evergreen-general < > evergreen-general@list.evergreen-ils.org> wrote: > >> Hi Jon, >> >> We went with Unique’s MessageBee. We manage is on the consortium level >> so there’s no customization for individual libraries, but it’s been working >> great. >> >> >> >> *Elizabeth Davis* (she/her), *Support & Project Management Specialist* >> >> *Pennsylvania Integrated Library System **(PaILS) | SPARK* >> >> (717) 256-1627 | elizabeth.da...@sparkpa.org >> <katherine.dann...@sparkpa.org> >> support.sparkpa.org | supp...@sparkpa.org >> >> >> >> *From:* Evergreen-general < >> evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *JonGeorg >> SageLibrary via Evergreen-general >> *Sent:* Friday, April 5, 2024 6:13 PM >> *To:* Evergreen Discussion Group < >> evergreen-general@list.evergreen-ils.org> >> *Cc:* JonGeorg SageLibrary <jongeorg.sagelibr...@gmail.com> >> *Subject:* Re: [Evergreen-general] SMS Messages Not Being Received >> >> >> >> Elizabeth, what 3rd party service did you end up using and how well has >> it been working for your libraries? >> >> -Jon >> >> >> >> On Fri, Apr 5, 2024 at 11:29 AM Elizabeth Davis via Evergreen-general < >> evergreen-general@list.evergreen-ils.org> wrote: >> >> Hi Will >> >> >> >> We’ve had several issues with most of the carriers on SMS issues. >> Sometimes SMS messages were throttled, and patrons would get them days or >> weeks later if at all. Some carriers just stopped sending them totally. >> Sometimes the messages to a specific carrier would deliver for one library >> in the consortium but not others. We tried changing from sending SMS to >> MMS with no luck. Also we were getting asked to add new carriers that >> don’t have gateways and so we were unable to provide SMS service to those >> patrons. In the end we moved to a third-party option to deliver SMS >> notifications. >> >> >> >> >> >> *Elizabeth Davis *(she/her), *Support & Project Management Specialist* >> >> *Pennsylvania Integrated Library System (PaILS) | SPARK* >> >> (717) 256-1627 | elizabeth.da...@sparkpa.org >> <katherine.dann...@sparkpa.org> >> support.sparkpa.org >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__support.sparkpa.org_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=dwrYBC8O0BMnqZB2_wBS0yeMRrM7MXdRr1RsCIfpP_FWgATVvcKJ-V7A_fxhtQn4&s=a-DVfDIJ6SZYJnpG5nLk4H2X6ZNXrw3WxhvfBiNNhIk&e=> >> | supp...@sparkpa.org >> >> >> >> *From:* Evergreen-general < >> evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *Szwagiel, >> Will via Evergreen-general >> *Sent:* Friday, April 5, 2024 2:13 PM >> *To:* Szwagiel, Will via Evergreen-general < >> evergreen-general@list.evergreen-ils.org> >> *Cc:* Szwagiel, Will <william.szwag...@dncr.nc.gov> >> *Subject:* [Evergreen-general] SMS Messages Not Being Received >> >> >> >> Good afternoon, >> >> >> >> We have recently been receiving a number of reports from different >> libraries that patrons are not receiving SMS notifications, particularly >> those for holds. Evergreen is sending the messages like it is supposed to, >> so we are thinking that some carriers may be flagging the messages as >> spam. Based on the reports we have received, it appears to be most common >> with AT&T. >> >> >> >> For anyone else who might have experienced this in the past, did you have >> any direct interactions with the carrier/s, and if so, what were the steps >> that needed to be taken to prevent this from happening in the future? >> >> >> >> Thank you. >> >> >> >> *William C. Szwagiel* >> >> NC Cardinal Project Manager >> >> State Library of North Carolina >> >> william.szwag...@ncdcr.gov | 919.814.6721 >> >> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal >> <https://urldefense.proofpoint.com/v2/url?u=https-3A__statelibrary.ncdcr.gov_services-2Dlibraries_nc-2Dcardinal&d=DwMFAw&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=0H4t3hQJflpFt0ea7x85qUiTVDQWbYqh6Dz0QJdoxJOUX_T6PrvwY7VnJnpC2V-2&s=qM9rGoZZzkmnBg-dhc0vkdPvc6yTj-v0trgYzDKOFOo&e=> >> >> 109 East Jones Street | 4640 Mail Service Center >> >> Raleigh, North Carolina 27699-4600 >> >> The State Library is part of the NC Department of Natural & Cultural >> Resources. >> >> *Email correspondence to and from this address is subject to the North >> Carolina Public Records Law and may be disclosed to third parties.* >> >> >> >> >> ------------------------------ >> >> >> Email correspondence to and from this address may be subject to the North >> Carolina Public Records Law and may be disclosed to third parties by an >> authorized state official. >> >> _______________________________________________ >> Evergreen-general mailing list >> Evergreen-general@list.evergreen-ils.org >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> <https://urldefense.proofpoint.com/v2/url?u=http-3A__list.evergreen-2Dils.org_cgi-2Dbin_mailman_listinfo_evergreen-2Dgeneral&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=dwrYBC8O0BMnqZB2_wBS0yeMRrM7MXdRr1RsCIfpP_FWgATVvcKJ-V7A_fxhtQn4&s=Cc-IgVadVxk5CCePbMOYP1vq2DFgsTyBdSjP30QS0LA&e=> >> >> _______________________________________________ >> Evergreen-general mailing list >> Evergreen-general@list.evergreen-ils.org >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
_______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
