Check that a rule (client or server) didn't move or delete the messages.
Check that a view isn't being applied that may filter the messages.
Another test: Send a message to the user with an easily identifiable subject
(like "Andy and Shania in the server room") and then use the Advanced Find
(Too
Sounds to me that they searched for an item through the mailbox and then
deleted them all. Have you checked the recoverable deleted items?
Tris
-
Tristan Gayford
Deputy Systems & Network Manager
Cranfield University at Silsoe
-Original Message-
Does he have any filters applied that might be hiding the emails?
Greg Householder
[EMAIL PROTECTED]
-Original Message-
From: Albert Charron [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, November 20, 2002 11:10 AM
To: Exchange Discussions
Subject: losts mails
Hi all.
I have a user complai
Does this user open his mail from his home (or other) computer with
delivery set to a PST? If so, everything is in his PST on his home
computer. Tell him to switch delivery back to the mailbox and he can
then drag and drop everything back into its correct location (the
mailbox).
Ed Crowley MCSE+
Your user's an idiot that can't admit/doesn't remember moving it to his .pst
file or deleting it. Show him how to search his .pst files for the e-mail
in question and I'll bet you find it.
Or...as Andy would say...QUACK!
-Original Message-
From: Albert Charron [mailto:[EMAIL PROTECTED]]
Check for OST sync settings (or could another machine
be involved, then look for some messages in other OST),
PST delivery (If more than one machine is involved),
Auto Archive settings,
Rule Wizard set to move,
In options, Save my sent with the original...(not in Sent)
Just off the top of my he
ed Backups!
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Nikki Peterson
Sent: Wednesday, November 20, 2002 9:40 AM
To: Exchange Discussions
Subject: RE: losts mails
Check for OST sync settings (or could another machine
be involved, then look for some messages in
Crowley MCSE+Internet MVP kcCC+I
> Tech Consultant
> hp Services
> Protecting the world from PSTs and Bricked Backups!
>
>
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki Peterson
> Sent: Wednesday, November 20,
messages.
> >
> > Ed Crowley MCSE+Internet MVP kcCC+I
> > Tech Consultant
> > hp Services
> > Protecting the world from PSTs and Bricked Backups!
> >
> >
> > -Original Message-
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTE
> > synchronizes and doesn't move messages.
> > >
> > > Ed Crowley MCSE+Internet MVP kcCC+I
> > > Tech Consultant
> > > hp Services
> > > Protecting the world from PSTs and Bricked Backups!
> > >
> > >
> > > -
x27;t be at issue unless the user deleted the
> > > > items while offline, and I think he might know he did
> that. OST
> > > > synchronizes and doesn't move messages.
> > > >
> > > > Ed Crowley MCSE+Internet MVP kcCC+I Tech Consultant hp Se
MAIL PROTECTED]
> Subject: RE: losts mails
>
> Yes, but assume that he has another machine at home that he VPN's
> in with, his Outlook at home is set to use OST, but no sync happens
> because it takes too long.
>
> Now he has worked with his OST at home, logged off,
hange Discussions
Subject: RE: losts mails
Something else I have seen recently is that the presence of emails at the
top level of the mailbox. The only way I know to find these is to log into
the users mailbox asa secondary mailbox to your own. Then select his
"Mailbox" listing in y
riginal Message-
From: Couch, Nate [mailto:[EMAIL PROTECTED]]
Posted At: Thursday, November 21, 2002 6:28 AM
Posted To: MSExchange Mailing List
Conversation: losts mails
Subject: RE: losts mails
Something else I have seen recently is that the presence of emails at
the top level of the mailbox. Th
Thanks Tom. I have now learned my one thing for the day. Can I go home
now?
-Original Message-
From: Tom Meunier [mailto:[EMAIL PROTECTED]]
Sent: Thursday, November 21, 2002 7:28 AM
To: Exchange Discussions
Subject: RE: losts mails
You mean like the user dragged them into Outlook
35
To: Exchange Discussions
Subject: RE: losts mails
Does this user open his mail from his home (or other) computer with
delivery set to a PST? If so, everything is in his PST on his home
computer. Tell him to switch delivery back to the mailbox and he can
then drag and drop everything back into its co
: Exchange Discussions
> Subject: RE: losts mails
>
>
> No filters on mailbox, no defined view, user didn't delete
> the message. He only replied to a message, and both messages
> (from inbox and sent items) disapeared... We are using
> Exchange 2000 SP2 and Outlook 20
rt Charron [mailto:[EMAIL PROTECTED]]
Sent: Thursday, November 21, 2002 7:26 AM
To: Exchange Discussions
Subject: RE: losts mails
No filters on mailbox, no defined view, user didn't delete the message. He
only replied to a message, and both messages (from inbox and sent items)
disapeared..
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