Re: [Finale] Trouble with 2012b Mac installer?

2012-06-27 Thread Doug Walter
Thanks for the quick reply, Justin. I don't *think* Finale was running when this happened, but it's certainly possible. I'll call support this morning. Doug On Jun 26, 2012, at 10:38 PM, Phillips, Justin wrote: > We haven't seen this before and this is pretty odd. Do you know if Finale was >

Re: [Finale] Trouble with 2012b Mac installer?

2012-06-27 Thread Chuck Israels
Jari to the rescue yet again. Many thanks for this easy solution to what seemed so complicated. Chuck Sent from my iPhone On Jun 27, 2012, at 4:17 PM, Jari Williamsson wrote: > On 2012-06-27 19:43, Chuck Israels wrote: > >> I am out of town for a week but would be interested to hear if >>

Re: [Finale] Trouble with 2012b Mac installer?

2012-06-27 Thread SN jef chippewa
i would just underline that jari's explanation solved exactly this problem with my own custom fonts recently. > > symbols showing up in slot positions in the editing matrix > > that were literally off the grid and therefore next to > > impossible to access in order edit the FAN files. > >But

Re: [Finale] Trouble with 2012b Mac installer?

2012-06-27 Thread Jari Williamsson
On 2012-06-27 19:43, Chuck Israels wrote: > I am out of town for a week but would be interested to hear if > the Bill Duncan FAN issue has been resolved, so that I will > know what to do when I get home. There were issues with some > symbols showing up in slot positions in the editing matrix > t

Re: [Finale] Trouble with 2012b Mac installer?

2012-06-27 Thread Chuck Israels
Dear Doug, I am out of town for a week but would be interested to hear if the Bill Duncan FAN issue has been resolved, so that I will know what to do when I get home. There were issues with some symbols showing up in slot positions in the editing matrix that were literally off the grid and the

Re: [Finale] Trouble with 2012b Mac installer?

2012-06-27 Thread Doug Walter
P.S. Meant to give Curtis at Finale tech support credit for helping sort this out. Thanks! Doug On Jun 27, 2012, at 9:09 AM, Doug Walter wrote: > Successful resolution: > > Just to warn anyone else who might be succumbing to old habits, I had done > something that turns out to be unnecessary

Re: [Finale] Trouble with 2012b Mac installer?

2012-06-27 Thread Doug Walter
Successful resolution: Just to warn anyone else who might be succumbing to old habits, I had done something that turns out to be unnecessary for versions since 2010 - I had created a Finale 2012 folder inside my Applications folder and put the Finale 2012 app inside it along with the Finale 201

Re: [Finale] Trouble with 2012b Mac installer?

2012-06-26 Thread Phillips, Justin
We haven't seen this before and this is pretty odd. Do you know if Finale was running when you tried to update? Also, I would highly encourage you to contact our support team about this so we can learn a bit more. --- Justin Phillips Portfolio Manager-Notation Products MakeMusic, Inc. 763-772

[Finale] Trouble with 2012b Mac installer?

2012-06-26 Thread Doug Walter
Anybody else having any trouble updating FinMac 2012 to 2012b? I downloaded the updater and ran it , seemingly without problems, but instead of updating the Finale 2012.app, it created a separate Finale 2012.app in my Applications folder, but outside the Finale 2012 folder which contain