Was told to go to the following link to report billing errors ---
https://support.google.com/code/bin/request.py?contact_type=cloud_platform_billing
It wants to know the ORDER ID ...
There is no ORDER ID on the GAE DASHBOARD anywhere I can find.
Exactly how am I to fill out a form that wants an
James, the order ID is not a required field. Can you leave it empty and
submit the support request?
On Tuesday, August 13, 2013 2:36:07 PM UTC-7, James Gilliam wrote:
>
> Was told to go to the following link to report billing errors ---
>
>
> https://support.google.com/code/bin/request.py?conta
The ORDER ID field is not marked as mandatory. Even if it was, you could
just enter N/A.
The only time I've had reason to use that form, my issue was responded to
within 2 days, and from that point they were very quick to reply to the
following emails. I was not disappointed.
On Tuesday, Augus
Thanks for pointing that out.
I didn't notice that it was not required.
I am so frustrated dealing with GAE and GOOGLE as well.
There is nobody to call even when there is a serious problem.
Instead, FAQ and FORMS and frequently ... NO RESPONSE.
I did get a response on the forum saying not to r
I understand your frustration. We want to balance making it easy to report
issues with protecting your information and not crowding GAE dashboard. We
can look into if there are ways to make the support form more easily
accessible.
Now you have submitted the support request, our support team sho
The saga of a broken billing system continues ...
A few days ago, I setup another checking account GAE billing; an account
with Chase Bank (largest US bank I believe); the account has existed for 10
years and used every day. I received a GAE BILLING decline this morning ...
We were unable to p
Hey James,
Apologies you're having so much difficulty with the payment systems. We're
hard at work on multiple fronts to improve the user experience in that area.
I took a quick look at your account and most of your forms of payment seem
correctly setup, though one bank account appears to be de
I also got
"couldn't process a payment with your Visa…...for $0.02 on Aug 4,
2013".
It's a Citicard that has been on the GAE account for many months (and the card
has be in continual use for over 10 years). I only got the email yesterday
(8/15). I called Citibank. They checked and
Thank you for bringing these issues to our attention. We are seeing a
number of payment failures on GAE accounts recently and are actively
investigating issues on our side. Sorry about the inconvenience it has
caused you. We are working on resolving the issues.
On Friday, August 16, 2013 12:5
Update: Our billing team has found the issue and fixed it. New charges
should succeed now. Our engineers are looking into retrying/recovering the
failed ones. As usual, your feedback on the forum is helping us to improve
our system. We really appreciate it. Thank you.
On Friday, August 16, 2013
I just received an e-mail of failed payment today, for the second time in
one week. There's nothing wrong with my card, according to my bank (I even
received a SMS about the payment to GAE - I receive a SMS everytime the
card is used).
I reenabled the card waiting for it to succeed. Let's see w
Anyone know if there's a way to check in the control panel if we're now in
the clear billing-wise?
Under Usage History I have a "Charge Failed" followed by "Billing Setup
Successful" a couple days later (I'm assuming that was somebody at Google,
since it wasn't me).
Basically I want to make su
I confirmed with our billing engineers, new payments should go through
successfully now. Some older failures are still trickling back in from the
system - resulting in the emails. They will retry the failures in the next
couple of days to clear the failure status. Your service won't be shut off
Good to hear that. Hope it gets sorted out soon.
I received 'payment declined' notice 3 times in the last 3 weeks (the
latest was yesterday). Re-enabled the card each time.
On Wednesday, August 21, 2013 11:08:43 AM UTC+8, Rae Wang wrote:
>
> I confirmed with our billing engineers, new payments sh
I'm experiencing the same thing. Just submitted the form. We'll see what
happens.
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Brian,
The UI is good. The problem is that transactions are not completing.
When the first ACH debit to my checking account was declined on August 8th,
after working for months, I called the bank. They told me that no such ACH
debit was presented to them and they declined nothing. The message
FWIW, we just got the "your credit card was declined" message from GAE even
though there is nothing wrong with our card.
Submitted a complaint to the billing form.
Something is broken.
Jeff
On Fri, Aug 16, 2013 at 8:19 AM, Jim Gilliam wrote:
> Brian,
>
> The UI is good. The problem is that
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