[H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Jerry Jones
A co-worker friend of my wife asked if I would be willing to look at their PC. Appearantly they have a bad virus infestation on their PC and have not been using an anti-virus program. They have spoke to tech support at Gateway and were told that they may be best off backing up their data and

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Christopher Fisk
On Fri, 10 Feb 2006, Jerry Jones wrote: A co-worker friend of my wife asked if I would be willing to look at their PC. Appearantly they have a bad virus infestation on their PC and have not been using an anti-virus program. They have spoke to tech support at Gateway and were told that they

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Thane Sherrington (S)
At 02:44 PM 10/02/2006, Jerry Jones wrote: A co-worker friend of my wife asked if I would be willing to look at their PC. Appearantly they have a bad virus infestation on their PC and have not been using an anti-virus program. They have spoke to tech support at Gateway and were told that they

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread warpmedia
I'd also second the backup reinstall, nothing else is 100% in this day age of things that cloak themselves and not-as-yet detected exploits/malware. In addition I would suggest they rotate all passwords used anywhere and consider monitoring their credit reports if they've done any online

RE: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Thane Sherrington (S)
At 03:20 PM 10/02/2006, Mesdaq, Ali wrote: Honestly just reformat. If you were to try to clean it you would need to be versed in rootkit detection and other kernel level skills to even be remotely able to clean out a partially sophisticated virus. Its just totally not worth it then you never

RE: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Christopher Fisk
On Fri, 10 Feb 2006, Thane Sherrington (S) wrote: Man, I'm shocked at the surrender attitude coming from this list. Removing viruses and spyware is possible, and really isn't much more time consuming than a reinstall, and is much less time consuming than a reinstall plus software install

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread warpmedia
This is not surrender, it's the current state of things. Why go through a process that you can't guaranty? At least if you backup everything, reformat/reinstall then restore only what is assumed to be data you're narrowing down the field quite a bit and also removing the potential for a

RE: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Thane Sherrington (S)
At 04:00 PM 10/02/2006, Christopher Fisk wrote: In a business environment, yeah, removal is fine, but as a favor for someone, go the full reinstall route IMO, it's more sure thing, less gambling on how long it's going to take, and you leave knowing they at least have a backup from that day in

RE: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Christopher Fisk
On Fri, 10 Feb 2006, Thane Sherrington (S) wrote: At 04:00 PM 10/02/2006, Christopher Fisk wrote: In a business environment, yeah, removal is fine, but as a favor for someone, go the full reinstall route IMO, it's more sure thing, less gambling on how long it's going to take, and you leave

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread warpmedia
You have better odds on cleaning the data files then you do cleaning an entire system. Data alone, unaccessed by the programs that facilitate virus delivery makes he data easier to clean. If you can't see that, time to step back and see the forest through the trees. This is not about making

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Thane Sherrington (S)
At 04:07 PM 10/02/2006, warpmedia wrote: One way is now a hit-or-miss hack job, the other the proper solution. It's not a academic exercise, it's a job, there is no reason to spend time and still not be certain you've done the job right. I am doing the job right. Just because you can't get

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread warpmedia
You've got half of the answer. But even if it had a payload, having not been opened with the exploitable program or delivered through a series steps would mean it's payload is not executed and MAY be detectable. In some cases the simple act of how the file 1st delivered to the PC is the

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Thane Sherrington (S)
At 04:30 PM 10/02/2006, warpmedia wrote: This is not about making statement by not giving up and not bowing down to some malware assholes will, it's about getting the job done right. I am doing the job right. I'm glad that you find reinstallation the best route, but it's not the only route,

RE: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Thane Sherrington (S)
At 04:27 PM 10/02/2006, Christopher Fisk wrote: Because data is data, it's not executed, it's not stored in registry, it's much easier to verify with virus scanning software. When was the last time you saw a tiff file with a virus? What about Word Macros, WMF infections, movie files with

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Sam Franc
warpmedia wrote: This is not surrender, it's the current state of things. Why go through a process that you can't guaranty? At least if you backup everything, reformat/reinstall then restore only what is assumed to be data you're narrowing down the field quite a bit and also removing the

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread warpmedia
No it means you are assuming because you find nothing more no one has complained yet. Kind of like an AIDS test, just because it's negative doesn't mean a whole lot since it tests for the presence of something. Granted that applied both surgical cleaning and data only cleanings, but data only

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread warpmedia
I've not said it's the only, just that it's better. You can't be SURE it's clean since the executables have been surgically fixed, period. I'm not trying to be an ass T, it's just that you have no way of BEING SURE so limiting what you need to disinfect IS the better way because you are

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread warpmedia
Yes, but if you are restoring only the data files it's not the same as doing a full restore with the executables nor is it like how the infected file got there in the 1st place. I've just posted the statement that only wiping everything including data and starting from scratch is known clean

RE: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Christopher Fisk
On Fri, 10 Feb 2006, Thane Sherrington (S) wrote: At 04:27 PM 10/02/2006, Christopher Fisk wrote: Because data is data, it's not executed, it's not stored in registry, it's much easier to verify with virus scanning software. When was the last time you saw a tiff file with a virus? What

Re: [H] Suggested tools for helping a friend with bad virus infestation

2006-02-10 Thread Wayne Johnson
At 03:49 PM 2/10/2006, Thane Sherrington (S) typed: I am doing the job right. I'm glad that you find reinstallation the best route, but it's not the only route, and I find it isn't the best. If the machine is clean at the end, and the customer has a functional Windows and programs and all