Terri,
We went through hell with the Roche dispensers in late 2017 to early 2018.
The only thing positive I have to say is that the field engineer and our
FAS are great. I have little respect for the sales staff or inside
support.
We pay top dollar for these instruments and the required reagents
To those of you who wrote in support of my comments, thank you sincerely.
To the Company's credit, I did receive a call of apology and a listening ear
concerning the ongoing problems associated with the dispensers. I sincerely
hope they understand the frustration that such a problem can cause.
Good morning Histonetters,
Is anyone else having issues with their Ventana detection? My dispensers are
clogging up with rubbery plugs and mis-dispensing. It's not that they sit in
the refrigerator and don't get used for long periods of time. We are a high
volume lab and we go through detection
