RE: [LegacyUG] Big problem/hope some one can help

2007-01-13 Thread Sherry/Support
. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Saturday, January 13, 2007 9:34 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Big problem/hope some one can help Hello Sherry, I spoke to your tech. on the telephone. We tried

Re: [LegacyUG] Big problem/hope some one can help

2007-01-13 Thread Bobbyd536
Since your hard drive crashed, have you re-downloaded the Legacy Family Tree program, so that your backup CD has something to associate with ? Bob Dutcher [EMAIL PROTECTED] Have you unlocked the real power of Legacy? Legacy 6.0 Deluxe has 92 features not found in the Standard Edition. Learn

Re: [LegacyUG] Big problem/hope some one can help

2007-01-13 Thread malkajef
RW CD. It does point out the need for several redundant backups to different locations. Jeff - Original Message - From: [EMAIL PROTECTED] To: LegacyUserGroup@legacyfamilytree.com Sent: Saturday, January 13, 2007 12:34 PM Subject: Re: [LegacyUG] Big problem/hope some one can

Re: [LegacyUG] Big problem/hope some one can help

2007-01-13 Thread Susan Daily
Bob, Did you try copying the contents of the CDs to your computer? A PC usually needs to write to the folder where it finds the data, and it won't be able to do that from a CD, since you can't write to it like you can to a hard drive. I don't know what you have on the CD, though. Is it the Legacy

Re: [LegacyUG] Big problem/hope some one can help

2007-01-13 Thread Glen Ballard
asp?mid=3AV63La --- - Original Message - From: [EMAIL PROTECTED] To: LegacyUserGroup@legacyfamilytree.com Sent: Saturday, January 13, 2007 9:34 AM Subject: Re: [LegacyUG] Big problem/hope some one can help Hello Sherry, I spoke to your tech. on the telephone. We tried a couple o

Re: [LegacyUG] Big problem/hope some one can help

2007-01-13 Thread GH134924
Hello Sherry, I spoke to your tech. on the telephone. We tried a couple of things. I did transfer all data from my old version to the new version 6.0. Every thing [all data] went to the new version and I had entered new people on the version 6.0. I made CD`s as back up and every thing was

RE: [LegacyUG] Big problem/hope some one can help

2007-01-12 Thread Sherry/Support
Bob, I'm not sure what you're referring to. The one correspondence I had with you was asking about updating to Legacy v6 from Legacy v3. Did you speak with Jim on the phone? Was your database corrupted from the hard drive crash? If that happened and you had not saved a backup to a location othe

RE: [LegacyUG] Big problem/hope some one can help

2007-01-12 Thread ronald ferguson
Bob, I'm afraid it's getting on for bed time here (it's now past 1-00am) so, as it may help someone to assist whilst I'm having a kip may I ask you to clarify some points: >From what you say you seem to have your data files on CD is that correct and >have you checked whether they are still on