Yes, we have been getting calls all day and have kept up with them.
Sincerely
Jim
Technical Support
Legacy Family Tree
Original Message
> From: "Sherry/Support"
> Sent: Wednesday, March 19, 2014 3:16 PM
> To: legacyusergroup@LegacyUsers.com
> Subject: R
I asked the lead tech and he said as far as he could tell the phones
were working fine. They've been getting calls all day
But it looks like one of the other listers was able to help you anyway
so I guess it's a moot point.
For everyone, if you can't get through on the phone right away, pleas
Yes, that is the number.
Thanks.
Jane
On 3/19/2014 4:45 PM, Sherry/Support wrote:
> Hmm. - it should have gone to voice mail. The phone number is
> 425-788-0932. Is that the one you called?
>
> I'll check with the phone techs.
>
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
Hmm. - it should have gone to voice mail. The phone number is
425-788-0932. Is that the one you called?
I'll check with the phone techs.
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Wed, Mar 19, 2014 at 1:21 PM, Jane Sarles wrote:
> I did not have the option. It just rang and ra
I did not have the option. It just rang and rang.
Jane
On 3/19/2014 3:42 PM, Sherry/Support wrote:
> Did you leave a message? They call back as soon as they can.
>
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Wed, Mar 19, 2014 at 11:52 AM, Jane Sarles wrote:
>
>>
OK, good. I did not know that would do that. Thank you. I think I may
have my file back. I found one that said:
"Legacy another format" and yesterday's date. That did it.
Jane
On 3/19/2014 3:26 PM, Robert57P_gmail wrote:
> Have you tried clicking on the big blue circle (has an L in it) in t
On 3/19/2014 2:52 PM, Jane Sarles wrote:
> I think I may be in very big trouble. I suspect that my copy of Legacy
> was never installed properly. I have been, since it came out, working
> with it, since it appears when I clicked on the Legacy icon on my
> desktop. Today however, I decided to do
Did you leave a message? They call back as soon as they can.
Sincerely,
Sherry
Technical Support
Legacy Family Tree
On Wed, Mar 19, 2014 at 11:52 AM, Jane Sarles wrote:
>
> I have tried to phone support, but they do not answer the phone. You
> all, by now, know what a bumbler I am and I shoul
Have you tried clicking on the big blue circle (has an L in it) in the
top left corner? (I think this may vary depending on your color
options, bit it should still be in the upper left corner).
Click that button and a pop-up will come up with 2 columns. The right
column will contain your most re
I think I may be in very big trouble. I suspect that my copy of Legacy
was never installed properly. I have been, since it came out, working
with it, since it appears when I clicked on the Legacy icon on my
desktop. Today however, I decided to do a one-name study of one of my
lines in a particul
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