Re: yet another Hot packet drop

2008-04-24 Thread Amos Shapira
On Tue, Apr 22, 2008 at 10:20 PM, Erez D [EMAIL PROTECTED] wrote: hot told me to disconenct my modem from all the cables it has (power, ethernet, and the hot cable) and connect again, i did so. they said they will monitor my connection in the next 24 hours and call me then This reminds me - my

Re: yet another Hot packet drop

2008-04-24 Thread Ohad Levy
Thanks for all who replied. Hopefully the problem has finished as hot replaced most of their equipment on side(amplifiers etc). The hard part was to convince them that they have the problem and not the ISP... it took smokeping pinging to thier network at the same time to the ISP until they agreed

Re: yet another Hot packet drop

2008-04-22 Thread Erez D
hey ohad, how is everything going ? i had the same problem, i phoned bezeqint, they told me to call hot. i told them - you are my ISP, and i expect better support from you then just tell me call HOT. so they called hot and we had a conferance call hot told me to disconenct my modem from all the

Re: yet another Hot packet drop

2008-04-21 Thread sara fink
Few rules from an expert. 1. Try to ping some web site. google, ynet (to compare). 2. with mtr you can detect the ip from where you get packet loss. 3. traceroute google.com (if you see *** at some part of the trace, you hit a firewall). 4. tcptraceroute google.com (bypass firewall. Sometimes you

Re: yet another Hot packet drop

2008-04-21 Thread Oron Peled
On Monday, 21 בApril 2008, sara fink wrote: 8. One more friendly advice, don't tell them you have linux. You will get immediately the reply we don't support linux. Wrong. Why should they support Linux if nobody uses it? I mention Linux in any business relation: ISP's, buying hardware, shopping

Re: yet another Hot packet drop

2008-04-21 Thread sara fink
Well, I tell linux to the isp and those linux guys return back to me, even if it takes more than 24 hours. BUT, when dealing with stupid hot service, I learned I have to lie in order to get the service I want. As we all know, they just look for an excuse. something in your pc/OS blocks, virus,

Re: yet another Hot packet drop

2008-04-21 Thread Shachar Shemesh
sara fink wrote: Few rules from an expert. 1. Try to ping some web site. google, ynet (to compare). 2. with mtr you can detect the ip from where you get packet loss. 3. traceroute google.com (if you see *** at some part of the trace, you hit a firewall). 4. tcptraceroute google.com (bypass

Re: yet another Hot packet drop

2008-04-21 Thread Shachar Shemesh
sara fink wrote: Well, I tell linux to the isp and those linux guys return back to me, even if it takes more than 24 hours. BUT, when dealing with stupid hot service, I learned I have to lie in order to get the service I want. I don't do my internet (nor TV, or Telephony, especially after

Re: yet another Hot packet drop

2008-04-21 Thread Ohad Levy
Hi Thanks for your reply, see my comments below: On Tue, Apr 22, 2008 at 1:48 AM, sara fink [EMAIL PROTECTED] wrote: Few rules from an expert. 1. Try to ping some web site. google, ynet (to compare). Doesnt help, the ping lost is already happening at first hop. 2. with mtr you can detect

Re: yet another Hot packet drop

2008-04-20 Thread Ohad Levy
Hi Shachar, I know what a tunnel is, the main problem is to identify if the problem is hot related or isp related. obviously, if hot is the problem, the first hop over the internet is already effected. the main question is if pinging to hot ip range (in this case its the server which starts the

Re: yet another Hot packet drop

2008-04-20 Thread Shachar Shemesh
Ohad Levy wrote: Hi Shachar, I know what a tunnel is, the main problem is to identify if the problem is hot related or isp related. obviously, if hot is the problem, the first hop over the internet is already effected. the main question is if pinging to hot ip range (in this case its the

Re: yet another Hot packet drop

2008-04-20 Thread Geoff Shang
Ohad Levy wrote: I know what a tunnel is, the main problem is to identify if the problem is hot related or isp related. obviously, if hot is the problem, the first hop over the internet is already effected. the main question is if pinging to hot ip range (in this case its the server which

Re: yet another Hot packet drop

2008-04-20 Thread Ohad Levy
I'm not sure what do you mean by Bezeq, but I currently ping the pptp ip address (before connecting to the internet), which is in the 172.x.x.x subnet. would this be the actually server located in the ISP? I see about 3ms difference between the internet first hop and the pptp server Thanks,

yet another Hot packet drop

2008-04-19 Thread Ohad Levy
Hi all, I have remote server in Israel (I'm not in Israel) which is my gateway to home (Asterisk / VoIP, Mythtv for tv etc). I'm trying to debug a packet lost (avg of 15%) which started recently. The server is connected to hot infrastructure and what was actcom, bezeqint. I'm using pptp to

Re: yet another Hot packet drop

2008-04-19 Thread Shachar Shemesh
Ohad Levy wrote: it seems that the packet drops are happening already at this point, that means that its not even related to the internet connection (unless the pptp server is at bezeqint ). It is. When you do a ping/traceroute over the pptp connection, the first hop is an aggregate of all