[mailop] deactivation of hard bounces

2019-02-27 Thread Marco Franceschetti via mailop
Hello, We at contactlab are considering a change in the deactivation of hard bounces. Currently, we suppress not existing mailboxes at the first hit. We are aware of a small percentage of false positives. Recent admissions criteria for Certified Senders states: "The CSA sender must take emai

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Michael Peddemors
If you keep the retry far enough apart, the second hit could be okay, but you will run into cases of 'over quota' and temporary failures. Technically, hard bounces take very little overhead on the receiving side, since the check is at SMTP layer, so unless you have a wide spread problem, eg a

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Bill Cole
On 27 Feb 2019, at 11:16, Marco Franceschetti via mailop wrote: Hello, We at contactlab are considering a change in the deactivation of hard bounces. Currently, we suppress not existing mailboxes at the first hit. We are aware of a small percentage of false positives. Recent admissions crit

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Michael Peddemors
On 2019-02-27 9:27 a.m., Bill Cole wrote: However, there are specific basic and enhanced SMTP reply codes which are direct explicit statements that an address is non-existent which should be honored immediately rather than taken as possibly mistaken and retested later with a different message.

[mailop] Anyone from Mandrill/Mailchimp here?

2019-02-27 Thread Paul Smith
We've just received what I'm 99% sure is a phishing email - sent through the Mandrill/Mailchimp infrastructure, claiming there's a problem with our Mailchimp account. The links go to landing pages on MailChimp, and it's clever. So, it needs sorting, ASAP, because it's quite likely to catch peo

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Paul Kincaid-Smith
Hi Marco, Do you have a way to approach this scientifically with a well-structured experiment of your own? The data will tell the story for ContactLab’s unique mix of customers and receivers. Some sophisticated receivers are known to downgrade the reputation of senders who repeatedly attempt

Re: [mailop] Anyone from Mandrill/Mailchimp here?

2019-02-27 Thread Anne P. Mitchell, Esq.
Paul, please pass the info to us offlist and we'll get it in front of the right person ASAP. Anne *Typed with 1.5 eyes as I'm recuperating from a torn retina, so apologies for any typos. > On Feb 27, 2019, at 10:47 AM, Paul Smith wrote: > > We've just received what I'm 99% sure is a phishing

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Bill Cole
On 27 Feb 2019, at 12:36, Michael Peddemors wrote: On 2019-02-27 9:27 a.m., Bill Cole wrote: However, there are specific basic and enhanced SMTP reply codes which are direct explicit statements that an address is non-existent which should be honored immediately rather than taken as possibly mi

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Michael Wise via mailop
If you ignore hard bounces on the Hotmail infrastructure...' There will come a day, possibly sooner than you'd like, when the system will blacklist you, and you'll find it hard to get mitigated. All automatic. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Sp

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Tobias Herkula
They say you could do this and the max is 3, they do not they you have to wait until the third one. That’s a big difference! Kind regards, / Tobias Herkula Manager Detection Anti Spam Cyren (Berlin) Von: mailop im Auftrag von Marco Franceschetti via mailop Ge

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Bill Cole
On 27 Feb 2019, at 13:34, Michael Wise via mailop wrote: If you ignore hard bounces on the Hotmail infrastructure...' There will come a day, possibly sooner than you'd like, when the system will blacklist you, and you'll find it hard to get mitigated. All automatic. I sincerely hope that th

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Michael Wise via mailop
Some of us have to clean up the stick. Messy work. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool ? -Original Message- From: mailop On Behalf Of Bill Cole Sent: Wednesday, February 27, 201

Re: [mailop] Anyone from Mandrill/Mailchimp here?

2019-02-27 Thread Matt Gilbert via mailop
I realized I sent this to Paul, but forgot to CC the list. So I’m sending this again. Hi Paul (et al), Thank you for mentioning this. In the interest of being transparent, and because the folks here are more savvy to these types of issues, our anti-abuse team has been tracking a group of malic

Re: [mailop] deactivation of hard bounces

2019-02-27 Thread Maarten Oelering
Hi Marco, I am curious what false positives you encountered. We suggest to classify bounces using multiple features, the text, the enhanced status code, and the status code. If the bounce is clearly an invalid address, then remove it after the first bounce. For example when the text contains “mai

Re: [mailop] Anyone from Mandrill/Mailchimp here?

2019-02-27 Thread Mark Foster
> I realized I sent this to Paul, but forgot to CC the list. So I’m > sending this again. > *snip* > Unfortunately, some mail is still able to slip through the net. We are > also unable to identify these compromised accounts before the malicious > mail is sent, because the Mandrill account cred

Re: [mailop] Anyone from Mandrill/Mailchimp here?

2019-02-27 Thread Matt Gilbert via mailop
Hi Mark, My main intent with my response was simply to let y’all know that we are aware of and acting on the phishing. But, I’ll take a moment to address your response as well since you took the time to offer some tips. We offer many or most of (or at least similar) features to what you’ve men