On Fri, 10 Oct 2003, Matt wrote:
As far as networking problems, I think most folks on NANOG would agree
that to run a stable network, the network needs to be designed and
operated by a single organization.
I guess it depends on your geographic definition of an
organization.
Comcast's phone support department is the *worst*, WORST, I've ever dealt
with. I think they are outsourced, they have to go by a script, and many of
them probably hardly know what a computer even is. Once I called because of
a problem on their network, and I told the person on the phone that
At 9:29 AM -0500 10/9/03, Austad, Jay wrote:
Comcast's phone support department is the *worst*, WORST, I've ever dealt
with. I think they are outsourced, they have to go by a script, and many of
them probably hardly know what a computer even is. Once I called because of
a problem on their
On Thu, 9 Oct 2003, Howard C. Berkowitz wrote:
At 9:29 AM -0500 10/9/03, Austad, Jay wrote:
Comcast's phone support department is the *worst*, WORST, I've ever dealt
with. I think they are outsourced, they have to go by a script, and many of
On the couple of occasions where I got
Miles Fidelman writes on 10/9/2003 9:25 PM:
Anybody know to what extent Comcast and the old MediaOne/ATTBI customer
support organizations have been merged?
I think all the cable infrastructure from ATTBI has migrated to comcast.
And people on attbi got transitioned to comcast email addresses
: Thursday, October 09, 2003 12:20 PM
To: Miles Fidelman
Cc: [EMAIL PROTECTED]
Subject: Re: Finding clue at comcast.net
Miles Fidelman writes on 10/9/2003 9:25 PM:
Anybody know to what extent Comcast and the old MediaOne/ATTBI customer
support organizations have been merged?
I think all
-Original Message-
From: Sirius F. Crackhoe [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 09, 2003 12:37 PM
To: 'Howard C. Berkowitz'
Comcast's Technical and Customer Support is outsourced to EDS and is based
in the EDS call center in Hallifax. I believe they were also taking
From: Austad, Jay [EMAIL PROTECTED]
Date: 2003/10/09 Thu AM 10:29:25 EDT
To: 'Howard C. Berkowitz' [EMAIL PROTECTED], [EMAIL PROTECTED]
Subject: RE: Finding clue at comcast.net
Comcast's phone support department is the *worst*, WORST, I've ever dealt
with. I think they are outsourced
- Original Message -
From: Howard C. Berkowitz [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Thursday, October 09, 2003 11:20 AM
Subject: RE: Finding clue at comcast.net
At 9:29 AM -0500 10/9/03, Austad, Jay wrote:
Comcast's phone support department is the *worst*, WORST, I've ever
- Original Message -
From: Howard C. Berkowitz [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Thursday, October 09, 2003 11:20 AM
Subject: RE: Finding clue at comcast.net
At 9:29 AM -0500 10/9/03, Austad, Jay wrote:
Comcast's phone support department is the *worst*, WORST, I've ever
On Thu, 9 Oct 2003, Eric Kagan wrote:
I was informed legacy ATTBI setup is still different from the router /
infrastructure side. (i.e. Old ATTBI has ping and ports blocked that
native Comcast does not)
That is true for the moment. We're in the process of rectifying that.
--
Brandon
On Thu, 9 Oct 2003, Alan Spicer wrote:
Now I'm not suggesting anyone lie ... or such a thing ... but say you
called the local office on a cold sales call asking for the person that
handles their data networking. As you work your way through that try to
find out who is the Head Engineer(s).
On Thu, 9 Oct 2003, Howard C. Berkowitz wrote:
*sigh* Y'know, I could live with it if I could even have a mailbox to
which I could send detailed trouble reports, even if no one looked at
them on the next day. While their routing seems to be fairly stable
these days, there would be times I'd
snip
I wouldn't recommend that actually. The local folks do not have any
control over the IP infrastructure, they only handle the HFC plant.
Do you think that may have anything to do with the complaints cited here?
On Thu, 9 Oct 2003, Matt wrote:
I wouldn't recommend that actually. The local folks do not have any
control over the IP infrastructure, they only handle the HFC plant.
Do you think that may have anything to do with the complaints cited here?
Nope, most of the complaints here seem to be
At 10:40 PM -0400 10/9/03, Brandon Ross wrote:
On Thu, 9 Oct 2003, Matt wrote:
I wouldn't recommend that actually. The local folks do not have any
control over the IP infrastructure, they only handle the HFC plant.
Do you think that may have anything to do with the complaints cited here?
Howard C. Berkowitz wrote:
At 10:40 PM -0400 10/9/03, Brandon Ross wrote:
On Thu, 9 Oct 2003, Matt wrote:
I wouldn't recommend that actually. The local folks do not have any
control over the IP infrastructure, they only handle the HFC plant.
Do you think that may have anything to do
17 matches
Mail list logo
