On 2/9/07, Steve Rubin [EMAIL PROTECTED] wrote:
Does that mean you can take them to small claims court if they don't pay
you the agreed SLA credits?
Most contracts
[in the U.S. today with largish to large corporations]
have an arbitration clause
...though they shouldn't. Arbitration
An SLA is a contract.
A contract is... a contract.
Does that mean you can take them to small claims court if they don't pay
you the agreed SLA credits?
--Michael Dillon
I have a couple of suggestions:
1. Document, document, document. We use our internal ticketing
system to document carrier issues, and actually have a customer
created for each of our circuits, so that the history is readily available
on a circuit-by-circuit basis.
2. Call trouble tickets in
Absolutely, so long as the amount in controversy
doesn't exceed the small claims limit in your jurisdiction.
If it does, off to regular court.
An SLA is a contract.
A contract is... a contract.
Does that mean you can take them to small claims court if
they don't pay
you the agreed
Absolutely, so long as the amount in controversy
doesn't exceed the small claims limit in your jurisdiction.
If it does, off to regular court.
And the nice thing about small claims court, if you meet the maximum
limit of course, is that large companies often are lazy about dealing
with the
The other nice thing about small claims is that the judgment
is just as real and enforceable as those from the big boy
courts. About 10 or so years ago, we got into a dispute with
a carrier where we co-lo'd some equipment.
Went to small claims court, got a judgment of a few thousand
dollars,
On Fri, Feb 09, 2007 at 08:32:10AM -0500, Fox,Thomas wrote:
...
3. Pay all of your bill except for the disputed portion. ...
...
Along with all that good advice, this particular one may bite you back.
Consult legal experts in the field.
--
Joe Yao
[EMAIL PROTECTED] wrote:
Does that mean you can take them to small claims court if they don't pay
you the agreed SLA credits?
--Michael Dillon
Most contracts have an arbitration clause and in my experience small
claims courts judges get confused by anything high-tech and will use the
On February 9, 2007 at 09:41 [EMAIL PROTECTED] ([EMAIL PROTECTED]) wrote:
An SLA is a contract.
A contract is... a contract.
Does that mean you can take them to small claims court if they don't pay
you the agreed SLA credits?
Oh I'm certain you could if you wanted to be
Steve Rubin wrote:
[EMAIL PROTECTED] wrote:
Does that mean you can take them to small claims court if they don't pay
you the agreed SLA credits?
--Michael Dillon
Most contracts have an arbitration clause and in my experience small
claims courts judges get confused by anything high-tech
On February 9, 2007 at 08:32 [EMAIL PROTECTED] (Fox,Thomas) wrote:
All good stuff (you can find the note) but I'd like to point out:
3. Pay all of your bill except for the disputed portion. Include with every
payment a SLA CREDIT REQUEST form that you complete, detailing
the reasons why
Find a new vendor is certainly one solution.
Regards,
chad
From: [EMAIL PROTECTED] on behalf of Barry Shein
Sent: Thu 2/8/2007 3:00 PM
To: nanog@merit.edu
Subject: Question about SLAs
Other than give them the bum's rush! what do you do when a vendor is
a
On Thu, 08 Feb 2007 19:09:34 PST, Chad Skidmore said:
Find a new vendor is certainly one solution.
Your current vendor probably knows how much it would cost for you to move to
another vendor (quite possibly to more significant digits than *you* know).
They also know exactly how much they're
into a game of
chicken at times. If you honestly feel your position is solid, don't
blink.
Good luck,
Chad
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Thursday, February 08, 2007 7:29 PM
To: Chad Skidmore
Cc: Barry Shein; nanog@merit.edu
Subject: Re: Question
Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Thursday, February 08, 2007 7:29 PM
To: Chad Skidmore
Cc: Barry Shein; nanog@merit.edu
Subject: Re: Question about SLAs
On Thu, 08 Feb 2007 19:09:34 PST, Chad Skidmore said:
Find a new vendor is certainly one solution.
Your
15 matches
Mail list logo
