RE: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-02-25 Thread Kain, Rebecca (.)
off a uverse (and potential future) Comcast client -Original Message- From: NANOG [mailto:nanog-boun...@nanog.org] On Behalf Of Daniel Seagraves Sent: Wednesday, February 25, 2015 3:12 AM To: nanog@nanog.org Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23) On Feb 24

Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-02-25 Thread Owen DeLong
...@nanog.org] On Behalf Of Daniel Seagraves Sent: Wednesday, February 25, 2015 3:12 AM To: nanog@nanog.org Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23) On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) bka...@ford.com wrote: Ah, Comcast support. Those people who keep

Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-02-25 Thread Daniel Seagraves
On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) bka...@ford.com wrote: Ah, Comcast support. Those people who keep calling my Ford Motor Company phone, to threaten to shut off service to my home, which I don't have (I have uverse). They keep saying they will take my Ford number off the

Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-02-24 Thread Jay Ashworth
: Monday, February 23, 2015 9:16:37 AM Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23) You forgot to use the word “Shibboleet” when you called care. Contacted Peter off-list - Kevin On 2/23/15, 1:25 AM, Peter Loron pet...@standingwave.org wrote: Apologies for a bit

RE: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-02-24 Thread Kain, Rebecca (.)
: Comcast Support (from NANOG Digest, Vol 84, Issue 23) I thought you were just supposed to give your Geek License number. :-) #nothingScales - Original Message - From: Kevin McElearney kevin_mcelear...@cable.comcast.com To: Peter Loron pet...@standingwave.org, John Brzozowski

Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-02-24 Thread Rafael Possamai
Of Jay Ashworth Sent: Tuesday, February 24, 2015 11:23 AM To: NANOG Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23) I thought you were just supposed to give your Geek License number. :-) #nothingScales - Original Message - From: Kevin McElearney kevin_mcelear

Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-02-23 Thread McElearney, Kevin
You forgot to use the word “Shibboleet” when you called care. Contacted Peter off-list - Kevin On 2/23/15, 1:25 AM, Peter Loron pet...@standingwave.org wrote: Apologies for a bit off topic, but I’m trying to get an issue resolved and am having trouble reaching anybody who seems clue

Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-02-23 Thread Livingood, Jason
FWIW, if you phone support you generally end up with a tier-1 person. In cases where people have more technical background, you may want to try things that land in more senior levels of Care (or even get checked by engineering directly) such as: - Customer support forums:

Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-02-22 Thread Peter Loron
Apologies for a bit off topic, but I’m trying to get an issue resolved and am having trouble reaching anybody who seems clue positive. From home via Comcast cable, I’m having trouble reaching some destinations. According to mtr, there is a particular node

Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-01-23 Thread Brzozowski, John
Correct link for Cisco is updated below. John From: Brzozowski, John Brzozowski john_brzozow...@cable.comcast.commailto:john_brzozow...@cable.comcast.com Date: Friday, January 23, 2015 at 12:14 To: NANOG nanog@nanog.orgmailto:nanog@nanog.org Subject: Comcast Support (from NANOG Digest, Vol 84

Comcast Support (from NANOG Digest, Vol 84, Issue 23)

2015-01-23 Thread Brzozowski, John
Folks, The thread below was sent to me a few times, apologies for not catching it sooner. Janet, I sent you mail unicast with a request for some information. I am happy to help you out. For the larger NANOG audience, Comcast has recently launched IPv6 support for our BCI products, these