You need the Silver or Gold support or whatever it is they're calling it
today. If you only have Basic Warranties on your stuff, support is going to
make you jump through the hoops. The only way you get Basic Support to
treat you like a grown up is to be Dell Certified.
From: Oliver Marshall
Take the Dell exams.only way.
S
DCSE
From: Oliver Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, September 12, 2008 11:06 AM
To: NT System Admin Issues
Subject: Dell account and DIY replacements
What size of Dell account do you have to have to be able to arrange your own
replacement
My understanding is you can get that by becoming a Dell Certified Tech.
From: Oliver Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, September 12, 2008 10:06 AM
To: NT System Admin Issues
Subject: Dell account and DIY replacements
What size of Dell account do you have to have to be able
We are not large by any means, but we do get replacement parts. I would
call your rep and ask, it couldn't hurt. We dont have any Dell certified
peeps here. I may want to be one when I grow up though. We run about 10-12
servers that are replaced every 5 years and about 60-80 workstations and
: Dell account and DIY replacements
We are not large by any means, but we do get replacement parts. I would
call your rep and ask, it couldn't hurt. We dont have any Dell
certified peeps here. I may want to be one when I grow up though. We
run about 10-12 servers that are replaced every 5
Were are a tiny company. We just call them and tell them to send the
parts. I usually use the chat feature, and copy/paste my template to
them. It's cake.
What will matter is your level of support associated with the service
tag.
From: Oliver Marshall
