Were are a tiny company. We just call them and tell them to send the parts. I usually use the chat feature, and copy/paste my template to them. It's cake. What will matter is your level of support associated with the service tag.
________________________________ From: Oliver Marshall [mailto:[EMAIL PROTECTED] Sent: Friday, September 12, 2008 9:06 AM To: NT System Admin Issues Subject: Dell account and DIY replacements What size of Dell account do you have to have to be able to arrange your own replacement parts? We've just spent the best part of a day dealing with Dell 'reseller' tech support about a duff laptop that just won't power on. Rather than just replacing it they've tried to get us to do everything, including the usual "q: Can try you reinstall windows? A: Seriously? It doesn't even power up, how are we going to reinstall the OS?" etc. Is there a certain size we have to become for Dell to treat us like grown ups ? Olly ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
