ystem Admin Issues
Sent: Tue, September 7, 2010 1:19:20 PM
Subject: RE: Software To Manage New Server Requests
Sorry everyone, I just realized I’m a month behind in reading these emails.
J
Don Guyer
Systems Engineer - Information Services
Prudential, Fox & Roach/Trident Group
431 W. Lancaster Av
3
Direct: (610) 993-3299
Fax: (610) 650-5306
don.gu...@prufoxroach.com <mailto:don.gu...@prufoxroach.com>
From: Jonathan Link [mailto:jonathan.l...@gmail.com]
Sent: Tuesday, September 07, 2010 2:22 PM
To: NT System Admin Issues
Subject: Re: Software To Manage New Server Requests
T
& Roach/Trident Group
>
> 431 W. Lancaster Avenue
>
> Devon, PA 19333
>
> Direct: (610) 993-3299
>
> Fax: (610) 650-5306
>
> don.gu...@prufoxroach.com
>
>
>
> *From:* Don Guyer [mailto:don.gu...@prufoxroach.com]
> *Sent:* Tuesday, September 07, 2010 2:17
roach.com <mailto:don.gu...@prufoxroach.com>
From: Don Guyer [mailto:don.gu...@prufoxroach.com]
Sent: Tuesday, September 07, 2010 2:17 PM
To: NT System Admin Issues
Subject: RE: Software To Manage New Server Requests
We were toying around with Request Tracker, but never went live with it.
&g
We were toying around with Request Tracker, but never went live with it.
>From what little time I spent with it, was easy to use and administer.
I wanted to go with it, but was "told" it was no longer necessary.
*shrug*
Don Guyer
Systems Engineer - Information Services
Prudential, Fox
System Center Service Manager does this.
From: James Rankin [mailto:kz2...@googlemail.com]
Sent: Wednesday, August 11, 2010 5:55 PM
To: NT System Admin Issues
Subject: Re: Software To Manage New Server Requests
What you are looking for we have integrated into our helpdesk package. It
Since this sounds internal, you could use a simple HTML forms page that
emails you the results, and provide drop lists for selection ,and depending
on how you trigger email ( CDO, BLAT, CGI script, etc ) you can also enforce
mandatory fields,
Erik Goldoff
IT Consultant
Systems, Networks, &
What you are looking for we have integrated into our helpdesk package. It
comes through not as a break-fix category but as an Install, Move, Add or
Change (IMAC), a term I think I pinched from my time at EDS.
With regards to recommending a good helpdesk solution, though, I've never
seen one that d
Are you looking for a tool or a process?
You should define the process you want/need first, then obtain or construct
a tool to support it.
I'd recommend tying this to an incident management system of some sort, of
which there are plenty free ones available such as http://www.sysaid.com
*ASB *(
