[otrs] Diego Fernandez/Openware/ARestá ausente de la oficina.

Estaré ausente de la oficina desde el 03/03/2003 y no volveré hasta el 03/10/2003. Responderé a su mensaje cuando regrese. Durante mi ausencia contactarse con Diego Mascietti y/o Carlos Crembil. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ A

Re: [otrs] Auto-Responders

Hi Charles, On Fri, Feb 28, 2003 at 09:59:39AM -0500, Charles R. Rusty Thompson wrote: > I can't seem to get the auto responders to work in the following manner. Can > someone coach me on how to set this up? > > We have a multi-tier support system as follows: > > Incoming > Tier 1 > Tier 2 > Tie

Re: [otrs] Feature Request

Hi Charles, On Fri, Feb 28, 2003 at 09:34:41AM -0500, Charles R. Rusty Thompson wrote: > I would like to request there be more fields for customer contact > information such as phone, alt phone fax and a few custom fields that can be > relabeled to meet the needs of the OTRS implementor. Right no

Re: AW: [otrs] few questions

Robert Kehl writes: > > Is it possible to > > 2/ have a link in agentview to see all closed tickets? > > It's now included in CVS. > > Details: > > Update these to given version no. (by the time of this writing) > /Kernel/Modules/AgentStatusView.pm 1.7 > /Kernel/Output/HTML/Lite/AgentUtilTicke

[otrs] give and take

Hi I've added the following to the queueview.dtl to give a link to show all closed tickets for the agent's authorised queues. Thus reducing the need for agents to use utilities: $Text{"show my "}: closed tickets. What would be a really nice feature would be to merge tickets. We have some custom

[otrs] RE: Win2k Mail Sending Problems - Headers Intepreted Differently by different services

Ok.. I've done some more searching on my problems with munged headers coming out of OTRS and now have it tracked down to specifics. I don't know enough about mail headers to get this to do what I think needs to be done. If anyone could help me figure out what's going on I'd appreciate it. We're rea

RE: [otrs] Queue view question

Thanks for all the hard work! -Original Message- From: Martin Edenhofer [mailto:[EMAIL PROTECTED] Sent: Monday, March 03, 2003 2:18 AM To: [EMAIL PROTECTED] Subject: Re: [otrs] Queue view question Hi Jake, On Thu, Feb 27, 2003 at 10:02:02AM -0500, Covert, Jake wrote: > How can I see all

[otrs] Change queue and the Move button

I find that as soon as I select an alternative queue from the dropdown menu the change takes place. I expected to have to use the Move button to bring about the change. Jim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otr