Hi Bryan,
On Thu, Mar 06, 2003 at 07:21:58PM -0500, Bryan Fullerton wrote:
> >Is there something in in your charset table (select * from charset;)?
>
> Apparently not. :)
>
> otrs=> select * from charset;
> ERROR: Relation "charset" does not exist
>
> I'm unsure why the DBUpdate-to-1.0.postgr
Hi Martin,
On Thursday, March 6, 2003, at 06:57 PM, Martin Edenhofer wrote:
Is there something in in your charset table (select * from charset;)?
Apparently not. :)
otrs=> select * from charset;
ERROR: Relation "charset" does not exist
I'm unsure why the DBUpdate-to-1.0.postgresql.sql script d
Hi Bryan,
On Thu, Mar 06, 2003 at 06:39:35PM -0500, Bryan Fullerton wrote:
> I upgraded from OTRS 0.5 beta 8 to OTRS 1.0.1, including the PostgreSQL
> upgrade script. PostMasterPOP3.pl is correctly fetching and inserting
> messages from my mail server, but it's generating a traceback each time
Hi Moshe,
On Thu, Mar 06, 2003 at 01:16:48PM +0200, Moshe Leibovitch (SoftLink) wrote:
> Thanks, the sendmail Bcc works. However, it works too good We get Bcc of
> everything, including notifications sent to users. Is there a way around
> this?
No, because the notification which is sent to u
I upgraded from OTRS 0.5 beta 8 to OTRS 1.0.1, including the PostgreSQL
upgrade script. PostMasterPOP3.pl is correctly fetching and inserting
messages from my mail server, but it's generating a traceback each time
there's a message to fetch:
DBD::Pg::st execute failed: ERROR: Relation "charset
Hi Wilfried,
On Wed, Mar 05, 2003 at 09:02:48PM +0100, Wilfried G?dert wrote:
> Hello I use Suse 8.1 on a root 1und1 Server. With Confixx 2.0!!!
> Postfix
> After installation it seems that otrs is changing my main.cf in
> Postfix is that ok? I dont think also all the Mails are now going only
> to
Hi Tim,
On Thu, Mar 06, 2003 at 12:56:22AM +0800, Tim Yeung wrote:
> I have setup otrs on a WinXP and using
> http://caspian.dotconf.net/menu/Software/SendEmail/ to sendmail.
> to make it work, i have modified the sendArticle.pm and sendmail.pm and i have
> commented some lines to remove the he
Hi Bryan,
On Thu, Mar 06, 2003 at 06:12:18PM -0500, Bryan Fullerton wrote:
> The usage line in PostMasterPOP3.pl says:
>
> usage: PostMasterPOP3.pl -h -u -p \n
>
> This is wrong - the option for POP3-SERVER is -s, if you specify -h all
> it does is print the usage info. ;)
Thanks! I fixed i
Finally, I have some time to look at OTRS again. :)
The usage line in PostMasterPOP3.pl says:
usage: PostMasterPOP3.pl -h -u -p \n
This is wrong - the option for POP3-SERVER is -s, if you specify -h all
it does is print the usage info. ;)
Bryan
__
Hi Moshe,
On Wed, Mar 05, 2003 at 06:20:26PM +0200, Moshe Leibovitch (SoftLink) wrote:
> This is the diff of AgentCompose.dtl:
> 28,32d27
> < else if (document.spelling.was_spell_checked != true) {
> < alert('$Text{"A message must be spell checked!"}');
> < document.compose.Bod
Hi Jake,
On Wed, Mar 05, 2003 at 08:44:20AM -0500, Covert, Jake wrote:
> Feature request: UI change
>
> I know this is a really small thing, but I figured it might help some admins
> out of the box.
>
> The 'Home' link in the admin interface is dark blue on a black background.
> Understanding
Hi Moshe,
On Tue, Mar 04, 2003 at 09:42:19PM +0200, Moshe Leibovitch (SoftLink) wrote:
> Is there a way of setting the time zone per agent? we have agents in
> multiple time zones (countries), all using the same web site.
No, use GMT. Because it's always a problem if you move a ticket from
one a
Hi Jake,
On Tue, Mar 04, 2003 at 12:42:02PM -0500, Covert, Jake wrote:
> How do I change the status of a ticket from 'New' to 'Open' with sending an
> email to the customer.
>
> (Such a case would arise if I opened an internal ticket via 'Phone View'.
> Since I created the ticket, I don't really
Hi Philippa,
On Tue, Mar 04, 2003 at 09:53:11AM -, Strange, PJ (Philippa) wrote:
> I've come unstuck finalising users, groups and queues.
>
> We devised a hierarchy of queues which matched identically the hierarchy of
> staff within the project. Unfortunately OTRS is lacking some finer
> cu
Hi,
The "'" character cause the spell checker not to check... Try something like
"can't".
Regards,
Moshe
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My salutations don't expand the
variables.
gets expanded correctly though.
Is this intended behavior? Is it possible to edit some template, so I
can get the other two expanded as well?
Tia,
Mark
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Hi Jim,
On Mon, Mar 03, 2003 at 03:46:33PM +, [EMAIL PROTECTED] wrote:
> > > Is it possible to
> > > 2/ have a link in agentview to see all closed tickets?
> >
> > It's now included in CVS.
> >
> > Details:
> >
> > Update these to given version no. (by the time of this writing)
> > /Kerne
Hi Philippa,
On Mon, Mar 03, 2003 at 03:37:09PM -, Strange, PJ (Philippa) wrote:
> I've added the following to the queueview.dtl to give a link to show all
> closed tickets for the agent's authorised queues. Thus reducing the need for
> agents to use utilities:
>
> $Text{"show my "}:
> on
Hi,
Is there some way to setup OTRS, so the customer of ticket gets an email
when his ticket is closed (succesful or not) ?
Tia,
Mark
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Hi,
Thanks, the sendmail Bcc works. However, it works too good We get Bcc of
everything, including notifications sent to users. Is there a way around
this?
Regards,
Moshe
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