I have been looking at the code for otrs and what I want to accomplish is to
write the message to a file when it is closed. Here is the quick code I have
written to do this:
open(LOG, ">>/test.txt");
print LOG "This is a test";
close (LOG);
I can put this in the index.pl and it will prints to
Hi Jim,
On Mon, Mar 17, 2003 at 05:00:41PM +, Jim Wight wrote:
> A colleague wonders why they can't include an attachment with a Note.
This is added by the current cvs version.
> And I wonder why I can't send email from a Note. On occasions, I have
> felt I would like to email the customer
Hi Moshe,
On Mon, Mar 17, 2003 at 02:04:11PM +0200, Moshe Leibovitch (SoftLink) wrote:
> I often encounter things in the OTRS which I am almost sure were corrected.
> However, the mailing list site is not very usable for searches, and even
> seeing threads is not trivial.
>
> I am not sure what
On Sun, Mar 16, 2003 at 08:33:03PM -0600, Travis Kelley wrote:
> > I'm also not sure, but I think you are looking for the "normal response"
> > (called: standard response). Sends a copy of the anser to one or more
> > email addresses.
> >
> > -=> Have a look at http://demo.otrs.org/ an click on
A colleague wonders why they can't include an attachment with a Note.
And I wonder why I can't send email from a Note. On occasions, I have
felt I would like to email the customer as I was looking at a Note,
and would have liked to include some of the text in the note as
context.
Jim
This was an accidental email that was supposed to go to my test OTRS system,
Sorry :/
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Monday, March 17, 2003 11:50 AM
To: [EMAIL PROTECTED]
Subject: [otrs] FW: How can I attach a document in e-mail from
connection a
> -Original Message-
> From: Patty Pietrzak
> Sent: Monday, March 17, 2003 9:54 AM
> To: ! MIS Help Desk !
> Subject: How can I attach a document in e-mail from connection at
> home?
>
> Thanks, Patty
___
OTRS mailing list: ot
>> 1). We would like to have more "properties" for tickets (different
>> that (sub)queues) - like:
>> Incident type = "Known Bug", "New Bug", "Testing"...
>
> That's no problem, you can use two "properties" as default.
> You can defined the key and the value of your properties (e. g. Incident Type
Hi,
I often encounter things in the OTRS which I am almost sure were corrected.
However, the mailing list site is not very usable for searches, and even
seeing threads is not trivial.
I am not sure what is the proper way of doing a news group, but it seems
that having a google groups presence wil
