Hi,
On Tue, Mar 18, 2003 at 07:55:51AM -0800, Wes Plate wrote:
> Hello, this is my first post, we just got OTRS up and running and we are now
> starting the configuration and testing process. We have 1.0.2 installed.
;-)
> First question: It concerns me that when I am creating a reply to a
> c
"Martin Edenhofer" <[EMAIL PROTECTED]> schrieb im Newsbeitrag news:<[EMAIL
PROTECTED]>...
>
> I see what you mean. This could be done by a customer-group management.
>
> -=> This is not implemented (yet) because is confusing for the most admins.
>
I think its ok to do this in the admin Inte
Thank You
Erik Mathis
ITS Member
[EMAIL PROTECTED]
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Hi Ovidiu,
On Mon, Mar 17, 2003 at 06:35:55PM +0200, Ovidiu Constantin wrote:
> >> 1). We would like to have more "properties" for tickets (different
> >> that (sub)queues) - like:
> >> Incident type = "Known Bug", "New Bug", "Testing"...
> >
> > That's no problem, you can use two "properties" as
> Each time I get 'command not found'. I checked the case and
> it was fine. I looked at the .sh and it appears that if I
> were to leave out parameters I would get a usage display but
> even that does not work. I'm assuming that something in the
> .sh is not being resolved and that's where the
Ok. it took awhile but I'm now running Suse 8.1, have set up MySQL, Apache,
etc and installed the otrs rpm. I went through the installer.pl but have hit
a snag. Where it asks me to set file permissions I cannot get the .sh to run
in a shell.
Each time I get 'command not found'. I checked the case
Feature Request or new Bug?
==
When I get an email from a customer with an attachment and I try to forward
that email (w/ associated attachment) on to someone else, the attachment
doesn't stay attached to the email. (did I say attach enough? ;-)
-
Hi,
It'd be nice if there were some sort of option to change the grey tables
surrounding a ticket in the QueueView to a certain color to distinguish high
vs. low priority tickets. Also, the ability to sort by priority first then
something else second would be a nice addition. (i.e. sort by priorit
Hello, this is my first post, we just got OTRS up and running and we are now
starting the configuration and testing process. We have 1.0.2 installed.
First question: It concerns me that when I am creating a reply to a
customer, my email message in the window shows "> " instead of "> " at
the b
