Hi,
On Friday 21 March 2003 06:28, Wes Plate wrote:
> I understand that people can design their own ticket number
> formats, but I'm really not capable of doing that. I'm more a
> copy-paste kind-of-guy.
>
> Are there any Ticket Number format modules that are available?
Right now there are four
Hi Travis,
On Wed, Mar 19, 2003 at 01:11:07PM -0600, Travis Kelley wrote:
> Can anyone help he with adding a feature. I want to add some perl code that
> would be executed whenever a user closes a ticket. I have looked through the
> code but can't determine where to add stuff so it runs every ti
Hi, I'm new to this list and to OTRS, but I have what is probably a basic
question regarding the OTRS system. We've installed OTRS 1.0.1 on a
machine to help us with a trouble request system. We are looking for a way
to change the status of a message to open from new when adding a note, or
a way to
It appears that OTRS 1.0.1 does not have the ability to process html
formatted emails received from the customer. Is this a known limitation?
Cheers,
Jake Covert
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How can I delete system email addresses?
I have been experimenting with these, not realising that they appear
in a dropdown menu on the customer New Ticket screen. I have managed to
"hide" one I don't want by forcing it down the sort order, but I'd
rather it wasn't there at all.
Jim
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hehe,
I just run recently on the same problem and commited an update to the
otrs documentation regarding multihost. See the cvs version of the doc
online for multihosting.
http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/multi-hosting-multi-setup.html
On Fri, Mar 21, 2003 at 12:26:13PM +02
I'm trying to run two instances of OTRS under one server.
The server is running Solaris 8 with Apache 1.3.27 and mod_perl 1.27.
I've installed one in /opt/otrs (1.0.1), the second in /opt/otrs_is (1.0.2).
One is using a user called otrs, the second a user called is_issue.
I've set up two databas
