First... the tech support guys are loving this system. We've had a few guys
out sick and/or just busy. Two of us were able to manage support all day
without one bit of trouble. Thanks!
1) One of the guys here is playing with LDAP and wondering if some more
information on using the LDAP features co
> > 1. Does OTRS have a 'guest' account feature?
>
> In OTRS 1.1 you will have the possibility of rw/ro group member.
>
> -=> So if you add a new user (named guest) and you add your user
> "ro" to one or more groups, then you will have a guest account.
>
Can this guest user create tickets?
Hi Jake,
On Tue, Mar 25, 2003 at 01:46:00PM -0500, Covert, Jake wrote:
> 1) When selecting a follow up time, "00" is not available as a valid minute
> selection option. If I want to have a follow up for 13:00, the closest I
> can get is 12:59 or 13:01.
Thanks, I fixed this in CVS.
> 2) Can
Hi Andrew,
On Tue, Apr 01, 2003 at 01:33:05PM -0500, [EMAIL PROTECTED] wrote:
> 1. Does OTRS have a 'guest' account feature?
In OTRS 1.1 you will have the possibility of rw/ro group member.
-=> So if you add a new user (named guest) and you add your user
"ro" to one or more groups, then
Hi,
On Tue, Apr 01, 2003 at 07:28:33AM -0800, J M wrote:
> Can't read
> /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl: No
> such file or directory at
> /var/www/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm
> line 260.
That means you need to set the '$Self->{Home}' in Kernel/Config.pm
t
Greetings,
1. Does OTRS have a 'guest' account feature?
2. Does a 'note-internal' make it so ppl other then in that group can read
the note? If not does that ability exist? For example if I am in the
engineering queue and I add a 'note-internal' can ppl in the 'QA' queue
see the notes? I am l
Hi Aaron,
On Mon, Mar 31, 2003 at 02:37:19PM -0600, Aaron Downing wrote:
> I am reading the archives now, however I have a simple question. I
> insert the following code into my GenericAgent.pm file:
>
>
>
> 'delete' => {
> # get all tickets with this properties
> Queue => 'delete
Hi Andreas,
On Mon, Mar 31, 2003 at 08:04:17PM +0200, gd^crazy wrote:
> it now works, including sending & receiving emails, thank you for this very
> cool product, we love it!
> As we used the email sending function of OTRS, we noticed a malfunction (or
> too old RFC document?). We received
> an
Hi Charles,
On Mon, Mar 31, 2003 at 11:45:10AM -0500, Charles R. Rusty Thompson wrote:
> Well I'm almost set with our test environment. I got everything installed
> using the rpm for Suse 8.1. I'm having some problems receiving my first mail
> into the system though. I managed to set up the Cron j
Can't read
/opt/otrs/Kernel/Output/HTML/Standard/Header.dtl: No
such file or directory at
/var/www/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm
line 260.
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