Hi there...
let us talk about something completly different.
A (probably virus) HTML-Email is in a queue.
If an agent is viewing this queue the code will be executed.
This only happens if the agent's queue view is "Standard" because
the body is shown. This is since OTRS 1.1.2.
There are many m
I was able to get PostMaster.pl to work
/opt/otrs/doc/test-email-1.box | /opt/otrs/bin/PostMaster.pl
It loads in the email fine.
I was able to get procmail to work:
procmail VERBOSE=yes ./.procmailrc < doc/test-email-
1.box
It loaded the email in the system fine.
But I can't quite seem to ge
fixed the problem (see below) by changing Config.pm back to:
# CustomerPriority
# (If the customer can set the ticket priority)
$Self->{CustomerPriority} = 1;
it appears to be a bug (#159) in this feature.
i get the same error with or without the following line in
CustomerMessageNew.
On 6/4/03 7:50 AM, "Wes Plate" wrote:
> I have Lock Timeout set to 60 minutes, but the last ticket timed out after
> 13 minutes.
Just had another lock time-out occur, this time the lock time-out happened
after 87 minutes. Weird.
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
Hi,
After basically starting up with OTRS, I have some questions (regarding handling):
- Is it possible, to have the pasted part from the incoming mail (if you write an
answer) below the signature?
- Regarding attachments: If a standard answer has attached sveral standard
attachments, it seems
(sorry if this posted more than once - reconfiguring mailer...)
Some newbie questions...
Firstly, would you say that the following usage scenario is realistic?
1. New tickets arrive via email, phone or web (customer.pl) all into
their own 'incoming' queues or, say, the Raw queue.
2. Dispatch a
(sorry if this posted more than once - reconfiguring mailer...)
Greetings,
The last thing I was doing (I think) was changing the auto-responses.
Now I get the following error when creating a new ticket via customer.pl
Is there an easy fix for this? Please help.
djw.
/var/log/messages:
Jun 2
>>From: "Covert, Jake" <[EMAIL PROTECTED]>
Subject: [otrs] Sambar needed for Win32 installation?
>>1) Is Sambar needed for a Win32 installation? At the beginning of the =
win32
install guide it says it's optional, but does not refer to configuring
certain items without it (cron / stats )
I'm using
