Re: [otrs] Full ASP support?!?

Hi Matthias, On Mon, Jun 23, 2003 at 04:52:13PM +0200, Matthias Eichler wrote: I installed our OTRS as an ASP system, but it seems to me as some of the settings are not really ASP-like. e.g. the Organization-tag in the Config.pm If I want some real ASP-system, that means, that also

Re: [otrs] LDAP Auth / Config.pm without effects

Hi Matthias, On Mon, Jun 23, 2003 at 04:46:22PM +0200, Matthias Eichler wrote: I've some problems with OTRS and Agent LDAP logins. I configured the following lines in $OTRS/Kernel/Config.pm [...] ---cut--- # This is an example configuration for an LDAP auth. backend. # (take care

Re: [otrs] Erase data from Test- to Productionsystem?

On Mon, Jun 23, 2003 at 11:43:42AM -0400, Alan Murrell wrote: [...] What about moving the ticket(s) to the delete queue? I assumed that deleted the ticket from the database. Jepp. Or if you have a lot of test-ticket, do it like this: http://www.mail-archive.com/[EMAIL

Re: [otrs] Japanese Language

Hi Isamar, On Mon, Jun 23, 2003 at 09:14:42PM +0900, Isamar Maia wrote: I just installed the OTRS in my system. Fantastic! I just need a japanese language template file. I appreciate if anybody sends to me. It looks like that there is no japanese language file available. :-( If you want,

Re: [otrs] PhoneView

Hi Erik, On Fri, Jun 20, 2003 at 01:34:50PM -0400, Erik Mathis - ATL Dunwoody Staff wrote: I just can seem to figure out the the text-New ticket via call. is coming from. It's a config option. -= add to your Kernel/Config.pm a new config option which overwrites the default

Re: [otrs] Phone View: Queues are incorrect

Hi Alan, On Sat, Jun 21, 2003 at 01:44:08AM -0400, Alan Murrell wrote: I have setup the following queues: netadmin-raw sysadmin-raw helpdesk-raw billing-raw However, when I go into the Phone View, for when I wish to enter a ticket for someone who calls in with a problem, for

[otrs] Delete groups

Hello, I have installed the otrs 1.01. How can i delete, some generate users, groups or qeue's? Can i only do this direct in the mysql-databse? Thanks @ndy - This email was sent using SquirrelMail. Webmail for nuts! http://squirrelmail.org/

Re: [otrs] Phone View: Queues are incorrect

Hi Martin, [...] $Self-{PhoneViewSelectionType} = 'Queue'; $Self-{PhoneViewSelectionString} = 'Queue'; [...] Thank you, this has helped a bit. However, I cannot seem to add more than one queue this way. For example, I wish to have a queue for Support, Billing, and Sales. I put the

Re: [otrs] Phone View: Queues are incorrect

Hi Martin, Just use the following 1:1 (don't replace Queue). [...] $Self-{PhoneViewSelectionType} = 'Queue'; $Self-{PhoneViewSelectionString} = 'Queue'; [...] Queue will be replaced by the queue name. Ah, I had thought that 'Queue' was just a placeholder that needed to be

RE: [otrs] Japanese Language

I'm translating already but using Shift-JIS, the most common code currently used for web sites. I should concluded until next Monday and I'll post here. Thanks a lot. Best Regards, Isamar -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Martin Edenhofer