Hi Brian,
I've finished a quick'n'dirty implementation of that function. Although I
doubt that this would be a starting point for actual OTRS code, it works
(with some sideeffects due to my lack of understanding of the guts of
OTRS). But as a Module it is easy to put in place and there should n
For example, i have created 2 queue, "q1" & "q2" and i have 2 customer, "c1 & c2".
I want c1 can only select q1 in the "To" dropdown list when he create a new ticket, and c2 can select q2 .
How can i do this?
Thanks
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thx³Ì·s¹aÁn±À¤¶:¤Q±®I¥ñ¡A¤dª÷¡A¤C¤Í...
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-- Original Message ---
From: Martin Edenhofer <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Sent: Sat, 12 Apr 2003 14:02:14 +0200
Subject: Re: [otrs] Creating new tickets and merging tickets
> Hi Paul,
>
> On Wed, Apr 09, 2003 at 02:37:30AM -0400, Paul wrote:
> > No, not split ticke
When I try to reply to a ticket, I get an Internal Server Error.
Looking at the web server log, I see...
query timed out at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm
line 68
[Thu Jun 26 07:58:58 2003] [error] [client xx.xx.xx.xx] Premature end of
script headers: /opt/otrs/bin/cgi-bi
Hi Martin,
Am Mit, 2003-06-25 um 11.12 schrieb Martin Edenhofer:
[...]
> It sounds like you need to restart your webserver (if you use mod_perl)
> because the perl modules are loaded on apache startup (improve performance!!). ,-)
I thought I have done that, but I will check again.
Something stra
Hi Martin,
Am Mit, 2003-06-25 um 11.17 schrieb Martin Edenhofer:
> On Mon, Jun 23, 2003 at 04:52:13PM +0200, Matthias Eichler wrote:
> > I installed our OTRS as an ASP system, but it seems to me as some of the
> > settings are not really ASP-like.
> > e.g. the "Organization"-tag in the Config.pm
On Thu, Jun 26, J M wrote:
> I saw some talk about Win32 and wondered how to get the Windows version. Does
> it require PERL on the Windows machine? Uses IIS? Thanks.
RTFM
http://doc.otrs.org/1.1/html/x111.html
BTW, Robert Kehl is creating a easy installer. You'll find his e-mail
address at t
I saw some talk about Win32 and wondered how to get the Windows version. Does it require PERL on the Windows machine? Uses IIS? Thanks.
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Alan Murrell writes:
> > If you want you own choose of queues in Customer
> > interface, use:
> >
> > [...]
> > $Self->{CustomerPanelOwnSelection} = {
> > # QueueID => String
> > '1' => 'First Queue!',
> > '2' => 'Second Queue!',
> > };
> > [...]
>
> That's perfec
forget the second question of my previous email. Ctrl-Click was what I
was looking for (for quite some time).
stupid, stupid
Gilles
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Hello everyone,
Is it possible to add more than one attachment to an ticket answer (not
statically to the answer, but when writing the text)? I cannot select more
than one file in the "browse..." window and I'm wondering if that's wanted
/ expected, or simply a browser issue (although at least
On 6/4/03 7:50 AM, "Wes Plate" wrote:
>> I have Lock Timeout set to 60 minutes, but the last ticket timed out after
>> 13 minutes.
>
> Just had another lock time-out occur, this time the lock time-out happened
> after 87 minutes. Weird.
We are now running 1.1.2 and I am still seeing this. Any
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