Hi Brian,
I've finished a quick'n'dirty implementation of that function. Although I
doubt that this would be a starting point for actual OTRS code, it works
(with some sideeffects due to my lack of understanding of the guts of
OTRS). But as a Module it is easy to put in place and there should not be
any major issues with updates along the 1.1 path, or the correct working
of OTRS in that matter.
If there is interest I'll put a small install doc together with the files
and post it here...
Best,
Gilles
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"Brian" <[EMAIL PROTECTED]>
Sent by: [EMAIL PROTECTED]
06/27/2003 01:29
Please respond to otrs
To: [EMAIL PROTECTED]
cc:
Subject: Re: [otrs] Creating new tickets and merging tickets
---------- Original Message -----------
From: Martin Edenhofer <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Sent: Sat, 12 Apr 2003 14:02:14 +0200
Subject: Re: [otrs] Creating new tickets and merging tickets
> Hi Paul,
>
> On Wed, Apr 09, 2003 at 02:37:30AM -0400, Paul wrote:
> > No, not split tickets. What I'd like is just like the "New e-mail"
button in
> > Outlook or Eudora, etc. There are many times when an agent has to
initiate
> > contact with a client and presently have to do it via an external
e-mail
> > program. OTRS is currently setup for INTAKE only.
> >
> > What I have in mind is similar to the PhoneView, HOWEVER with a blank
"TO"
> > field and a selectable "FROM" field. For example:
> >
> > To: <Enter e-mail address or customer>
> > From: Drop down box with queues
> > Subject: <Enter subject>
> > [...]
>
> Ohh now I got it. .-) It's not implemented yet. I put it on the TODO
> list.
>
> A good idea.
Hi there Martin. I was wondering if there was any work on this TODO item
in
CVS? I was thinking about writing my own interface but didn't want to if
work
was under way. With this feature we could also allow our abuse department
to
have a more formal way of notifying other networks.
--
Brian
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