in contrast to you Jonathan, my problem got solved by assigning $Self->
{CheckEmailAddresses} to 0 (default is 1) in default.pm. though the
comments for this command suggests that it checks the syntex of the email
address enterd but i think tht the errors i had is some thing to do with
the email
Hi Martin,
I'm sorry for no responding, because I can't read Mail-list regularly.
> > Anyway, I'm still having problem with message enconding(iso-2022).
> > Sometimes, due to some character
> > combination, all the rest of the message enconding is broken... I'
m
> > debugging now.. if I find a so
Updated - the problem is with the CheckMXRecord setting in Config.pm. Set it like
this:
$Self->{CheckMXRecord} = 0;
and it works fine. Now I can add users and get on with the game!
=
I'm seeing the same exact problem as Imran Ali is observing below. I've been through
th
Hello,
we have setup the recent OTRS
rpms on a dedicated SuSE8.2 system. It works fine so far, but there is one
bug(?) which I couldn’t work around so far. Though all access data to
POP3 boxes are correct following happens when PostMasterPOP3.pl runs:
Message: Need TicketID!
Tr
I'm seeing the same exact problem as Imran Ali is observing below. I've been through
the logfile fix already.
I am using Windows 2000 with Apache 1.3.28, mod_perl 1.0, MySQL 4.0.12, and ActivePerl
5.6.1.635.
It looks like everything works except for adding users.
=
Daniel &
Here is what is in the otrs.log error log file.
[Tue Jul 22 09:28:52 2003][Notice][Kernel::System::Auth::DB::Auth] User:
admin with wrong Pw!!! (REMOTE_ADDR: x.x.x.x)
I've checked the db and the pw is correct.
Is this a otrs problem or database problem?
Thanks,
Mel
- Original Message --
I have OTRS working OK on Windows 2000 with Apache 1.3.28, mod_perl 1.0, MySQL 4.0.12,
and ActivePerl 5.6.1.635.
I tried to get Apache 2.0.47 working (with mod_perl 1.0) to no avail. Does anyone
have OTRS working with Apache2 on Win2k, or is this broken for now?
Jonathan
Hi, Imran...
Look in Apache's access_log and error_log. What do they say?
Mike
Quoting Imran Ali <[EMAIL PROTECTED]>:
> hi,
> just configured OTRS, and logged in from Admin
> filled the form to add a new user. which on submit gave the following
> error:
>
> Internal Server Error
> The serv
Hi Paul,
On Tue, Jul 22, Paul Rhein wrote:
> 2)
> We also have a lot of faxes (as pdf attachements) entering into the system.
> Any experience with OCR (*.pdf to *.txt converters) and OTRS?
> Would you address this via Generic Agent and CMD ?
I'd suggest some sort of procmailrule which pipes the
The OTRS Error log says "wrong password".
I check the password in the database and it is correct.
Thanks,
Mel
- Original Message -
From: "Martin Edenhofer" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, July 22, 2003 4:55 AM
Subject: Re: [otrs] Can't log in...
> Hi Mel,
>
Hi Paul!
> We get a lot of spam and virus detected mails which I procmail to the
We use qconfirm with otrs and qmail.
And it works perfect.
But when I remember right procmail is for postfix, yes?
Perhaps there is something as qconfirm for postfix?
> We also have a lot of faxes (as pdf attachements)
Hello Martin,
I've been trying to use OTRS in combination with our current
customer-administration-software. Our software is webbased.
What I need is to be able to push a button on a webform, and
automagically open the otrs-page 'index.pl?Action=AgentPhone'. The
tricky part: I want our customer
Hi ,
We run OTRS 1.1.2 under Red Hat 8.0 on a 2-way compaq server, about 40
agents and ca. 400 tickets a day (mostly phone view for now) handeling 200
k customers.
First of all: OTRS is absolutely great, thanks for sharing it !!
Been live with OTRS for about three weeks (and incrfeasingly happy
Hi everybody
Last week I had a big bug with the function of mail pop from a mail server
to a tickets queue . There was a hundred of mails which were imported at
a time
and the pop process forked infinitely until the system stop the joke
with a "Too many connections" .
The result is that queue have
Hi everybody
Can anybody tell me why my Mozilla is talking to v0.extreme-dm.com or
livenet.allyes.com
as it is reading the queue tickets ?
Thank you
Jerome
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermai
Daniel & Peter,
thanks to your post(s), the missing temp dir issue is resolved. though
still my Apache starts with this error:
Use of uninitialized value in concatenation (.) or string at
d:/otrs/Kernel/cpan-lib/CGI.pm line 35.
also the problem of adding a user is still thr. though the error.
Hallo Martin!
> > I only want have 1 ticketnumber, but otrs gave for every new incoming
> > message a new ticketnumber automaticly.
>
> You are looking for the "merge tickets" feature. Which isn't implmented yet
> (~ OTRS 1.2).
So, hurry up! ;-)
Gruss,
Peter.
--
Hi Isamar,
On Tue, Jul 22, 2003 at 01:14:20PM +0900, Isamar Maia wrote:
> Anyway, I'm still having problem with message enconding(iso-2022).
> Sometimes, due to some character
> combination, all the rest of the message enconding is broken... I'm
> debugging now.. if I find a solution, I'll post h
Hi Peter,
On Mon, Jul 21, 2003 at 05:57:05PM +0200, web4.hm - Peter Padberg wrote:
> Perhaps my question was answered thousand of times,
> but I could not found any help in the mailinglist archiv or in the
> documentation.
>
> I have the following situation:
> 2 customers are answering me into m
Hi Gerald,
On Mon, Jul 21, 2003 at 12:33:55PM +0200, Gerald Rüscher wrote:
> [...]
> Yeah, same here.
> Is there some kind of FAQ or READ_THIS_FIRST document?
You should read the FAQ and glossary in the online doc at first.
> I'm still struggeling with the concept of queues and messages
> with
Hi Uwe,
On Mon, Jul 21, 2003 at 02:35:47PM +0200, Ortner, Uwe wrote:
> is there a quick way to update the customer database?
>
> When creating a new phone ticket, I put in the customer email address,
> how can this information easily added to the database?
No, the normal way would be to add the
Hi Mel,
On Mon, Jul 21, 2003 at 11:21:35PM -0400, Melvin C. Etheridge wrote:
> Using W2K and IIS, MySQL, PHP 3.4 and Perl 5.6.1.
>
> I cannot log into OTRS. Get incorrect password in log file.
>
> Username and password are correct...I checked it directly thru mysql.
>
> Hrlp?
If you can't log
Hi Uwe,
On Mon, Jul 21, 2003 at 12:15:11PM +0200, Ortner, Uwe wrote:
> I#m new to the list, can someone please explain me, how to view all
> tickets (locked/unlocked, closed/open etc.) for a certain queue and how
> to unlock tickets if you are not the owner?
OTRS 1.1 provides a view for all open
You'll need to set the LogModule::LogFile directive to point to a valid
directory.
Something like:
$Self->{'LogModule::LogFile'} = 'D:/temp/otrs.log';
Or whatever location is applicable to your situation. (See
Kernel/Config/Defaults.pm for where to find these options).
Daniel
-Original Me
I think there is an option where you can set the path of this file in
the Kernel/Config.pm.
Plz have a look in it.
Or the other way is that you create this file.
Am Die, 2003-07-22 um 11.15 schrieb Imran Ali:
> Hi Peter,
> Thanks for replying.
> i checked the log as you asked. here are the excerp
Hi Peter,
Thanks for replying.
i checked the log as you asked. here are the excerpts from Apache's
error.log file. these errors were logged right from the start of Apache
server till i tried to add a new User into the system.
Error.log===
Use of uninitial
Hi Imran!
> More information about this error may be available in the server error
> log.
And did you look in the serverlog?
Gruss,
Peter.
--
_
Peter Padberg Pyrmonter Str. 42
Webagentur web4.hm
hi,
just configured OTRS, and logged in from Admin
filled the form to add a new user. which on submit gave the following
error:
Internal Server Error
The server encountered an internal error or misconfiguration and was
unable to complete your request.
Please contact the server administrator, [EM
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