Re: [otrs] Utilites - Open Tickets

Hi Martin, hi Peter, Thanks for your help. Yes I do see an interest (hope I'm not the only one !). Paul "web4.hm - Peter Padberg" <[EMAIL PROTECTED]>@otrs.org on 23-07-2003 15:52:29 Please respond to [EMAIL PROTECTED] Sent by:[EMAIL PROTECTED] To:[EMAIL PROTECTED] cc: Subject

Re: [otrs] how to make index.pl as default page

hi Daniel, I checked the apache configuration file yet again and no thr arent any errors in defining the . meta-refresh option is a good work around but i would like to keep it as a last possible option. Config: Apache 1.3.x, Win2k, ActivePerl 5.6.1, Mysql Regards Imran -Original Message---

[otrs] Problems with upgrade to 1.1.3

Greetings, all... I've got 1.1.1 running on a server, but when I upgrade to 1.1.2 or .3 and try to access the 'Users' page to modify users, Apache (1.3.27) gives me an 'Internal Server Error 500' and the log shows the following: [Wed Jul 23 23:39:58 2003] [error] Can't locate object method "split

[otrs] STILL: PostMasterPOP3.pl Bug for SuSE Linux 8.2 ? Who can help out please?

Still following problem… probably it is a mime problem? We have qpopper running on this system. Would be great if anyone has an idea !     Hello,   we have setup the recent OTRS rpms on a dedicated SuSE8.2 system. It works fine so far, but there is one bug(?) which I couldn’t work aro

Re: [otrs] Help! I still cannot log on!!!

Hello, how did you set up your db-installation for otrs? using the installer.pl file or manually? Best! Dan Melvin C. Etheridge wrote: Now I'm getting this error1 Error: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES) - Original Message - From: "Melvin C.

[otrs] PostMasterPOP3.pl Bug for SuSE Linux 8.2 ? Who can help out please?

Hi, I have sent you the mail from the spooler in the attachment. It would be great, if you know a solution. Probably it is a mime detection problem? Thank you! Alex Antserver GbR http://www.antserver.de Service: 01805 - 55488288 Fax: 08031 - 409325 -Ursprüngliche Nachricht

[otrs] OTRS with ActivePerl 5.8.0?

Hi, Can anyone confirm that OTRS will work with ActivePerl 5.8.0 Build 8xx? Thanks, Jonathan Jonathan Cutting Integrated Biosystems ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/

[otrs] Re: Can I mandatory control the queue in "new ticket" fo

Hello Martin! I have the following additional question to this problem: If an KNOWN customer send his mail to [EMAIL PROTECTED], is it possible to automatically assign this support-ticket to his account (because his Name and e-Mail-adress is under "Misc" -> "Customer User" wellknown to OTRS)?

Re: [otrs] Help! I still cannot log on!!!

I Give Up Mel - Original Message - From: "Melvin C. Etheridge" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, July 23, 2003 9:00 AM Subject: [otrs] Help! I still cannot log on!!! > Can someone tell me what I'm doing wrong??? > > W2K, MySQL 4.0.12, PHP 4.3.1 > > I get

Re: [otrs] Help! I still cannot log on!!!

Now I'm getting this error1 Error: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES) - Original Message - From: "Melvin C. Etheridge" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, July 23, 2003 9:00 AM Subject: [otrs] Help! I still cannot log on!!

Re: [otrs] Can't log in...

Hi Mel, On Tue, Jul 22, 2003 at 12:41:08PM -0400, Melvin C. Etheridge wrote: > Here is what is in the otrs.log error log file. > > [Tue Jul 22 09:28:52 2003][Notice][Kernel::System::Auth::DB::Auth] User: > admin with wrong Pw!!! (REMOTE_ADDR: x.x.x.x) > > I've checked the db and the pw is corre

Re: [otrs] Problem installing on Oracle

Hi Graziano, On Wed, Jul 23, 2003 at 03:20:30PM +0200, Ruffoni Graziano wrote: > I would like to install OTRS using Oracle DB and I've got some problems. > The first error has been during the generation of SQL script for schema > cration using Torque 3.0.2 due to an error in otrs-schema.sql with

Re: [otrs] Having customers update their phone information

Hi Jake, On Wed, Jul 23, 2003 at 09:03:14AM -0400, Covert, Jake wrote: > As of 1.1.2, I added the phone information into our database and now require > all new users to add that information. > > But we have about 500 users who we would like to have update their phone > number. Is there any way I

Re: [otrs] how to make index.pl as default page

Hi Imran, if you reloaded your apache configuration and the index directive still doesn't work, try to check it once again (e.g. syntax error). Another fix: set an simple meta refresh, that points to index.pl-file. It will do it, too. - Dan Imran Ali wrote: yup. but the problem still persists..

Re: [otrs] Utilites - Open Tickets

> > Look at the pdf converter from phpMySearch.web4.hm. > > It was in php, but it works. > > Cool! :) @Martin: Do you have any interests to include pdf2html sxw2html doc2html xls2html converter in otrs? Shell I support this for otrs? -- ___

[otrs] Problem installing on Oracle

Hi all, I would like to install OTRS using Oracle DB and I've got some problems. The first error has been during the generation of SQL script for schema cration using Torque 3.0.2 due to an error in otrs-schema.sql with the TAG, I've solved removing it. After this I've got errors creating table

Re: [otrs] how to make index.pl as default page

yup. but the problem still persists.. Regards Imran -Original Message- From: "web4.hm - Peter Padberg" <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Date: 23 Jul 2003 14:29:24 +0200 Subject: Re: [otrs] how to make index.pl as default page > do you restarted your apache, too? > > Am Mit, 2003

[otrs] Help! I still cannot log on!!!

Can someone tell me what I'm doing wrong??? W2K, MySQL 4.0.12, PHP 4.3.1 I get the following error when I try to log on: [Tue Jul 22 12:53:56 2003][Notice][Kernel::System::Auth::DB::Auth] User: admin with wrong Pw!!! (REMOTE_ADDR: x.x.x.x) I checked the pw in the database and it is correct. Pl

[otrs] Having customers update their phone information

As of 1.1.2, I added the phone information into our database and now require all new users to add that information. But we have about 500 users who we would like to have update their phone number. Is there any way I can add that field to their preferences page and make it editable by them?

Re: [otrs] faq list?

Hi Mario, On Mon, Jul 14, 2003 at 05:01:50PM +0200, TWC|Mario Peschel wrote: > i found a faq-table in the OTRS-mysql database. i would love a feature to > create one ore two small faq lists with OTRS. my agents get a lot of > questions with the same content. so an faq list directly in OTRS woul

Re: [otrs] groups users and queues

Hi Hans, On Mon, Jul 14, 2003 at 09:13:55PM +0200, Hans Bakker wrote: > we are using this system now for about a week and it is very good. Our > customers also will like it and we would like to have more customers using > the same (our) system. > > so we have created several users, queues and gro

Re: [otrs] Utilites - Open Tickets

Hi Peter, On Tue, Jul 22, 2003 at 02:36:18PM +0200, web4.hm - Peter Padberg wrote: > > We get a lot of spam and virus detected mails which I procmail to the > We use qconfirm with otrs and qmail. > And it works perfect. > But when I remember right procmail is for postfix, yes? > Perhaps there is s

Re: [otrs] external html form

Hi Maarten, On Tue, Jul 22, 2003 at 02:20:13PM +0200, [EMAIL PROTECTED] wrote: > I've been trying to use OTRS in combination with our current > customer-administration-software. Our software is webbased. > > What I need is to be able to push a button on a webform, and > automagically open the o

Re: [otrs] Utilites - Open Tickets

Hi Paul, On Tue, Jul 22, 2003 at 02:20:19PM +0200, Paul Rhein wrote: > We run OTRS 1.1.2 under Red Hat 8.0 on a 2-way compaq server, about 40 > agents and ca. 400 tickets a day (mostly phone view for now) handeling 200 > k customers. > > First of all: OTRS is absolutely great, thanks for sharing

Re: [otrs] Spams, pubs in tickets

Hi Jerome, On Wed, Jul 23, 2003 at 09:10:45AM +0200, Jerome Le Montreer(lx-prv) wrote: > Just a suggestion: as i have not still beeing used spammassasin, > i have a lot of junked mails wich html tags calling external servers , > as soon as the ticket are displaied in the queue page. It was a bu

Re: [otrs] Re: Internal Server Error: while adding a new user

Hi all! On Wed, Jul 23, 2003 at 10:44:50AM +0500, Imran Ali wrote: > in contrast to you Jonathan, my problem got solved by assigning $Self-> > {CheckEmailAddresses} to 0 (default is 1) in default.pm. though the > comments for this command suggests that it checks the syntex of the email > addres

RE: [otrs] Parasitic communication during OTRS operation !

Spyware, cookies, etc. Nothing to do with OTRS. L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: [EMAIL PROTECTED] Web: http://www.RNoME.com

Re: [otrs] PostMasterPOP3.pl Bug for SuSE Linux 8.2 ? Who can help out please?

Hi Alex, On Wed, Jul 23, 2003 at 02:06:48AM +0200, A.Loithaler wrote: > we have setup the recent OTRS rpms on a dedicated SuSE8.2 system. It > works fine so far, but there is one bug(?) which I couldn't work around > so far. Though all access data to POP3 boxes are correct following > happens when

Re: [otrs] Recommendation for Apache2/mod_perl/Win2k?

Hi Jonathan, On Tue, Jul 22, 2003 at 09:11:31AM -0700, Jonathan Cutting wrote: > I have OTRS working OK on Windows 2000 with Apache 1.3.28, mod_perl 1.0, > MySQL 4.0.12, and ActivePerl 5.6.1.635. > > I tried to get Apache 2.0.47 working (with mod_perl 1.0) to no avail. > Does anyone have OTRS

Re: [otrs] how to make index.pl as default page

do you restarted your apache, too? Am Mit, 2003-07-23 um 13.43 schrieb Imran Ali: > I have my site running on some thing like: > http:localhost:8081/otrs/index.pl > > what i need is tht typing just http:localhost:8081/otrs/ should go to > index.pl (by default). I have Apache 1.3, Win2k and

[otrs] how to make index.pl as default page

I have my site running on some thing like: http:localhost:8081/otrs/index.pl what i need is tht typing just http:localhost:8081/otrs/ should go to index.pl (by default). I have Apache 1.3, Win2k and i have already tried adding index.pl in entry of httpd.conf any help is greatly appri

[otrs] Spams, pubs in tickets

Hi everybody Just a suggestion: as i have not still beeing used spammassasin, i have a lot of junked mails wich html tags calling external servers , as soon as the ticket are displaied in the queue page. Could it be possible to invalidate these calls (img, js ...) as they do in squirrelmail ?