[otrs] opendir abort, stop syslog

Hi I've installed otrs-1.1.3-01.tar.gz on a shared-system It works :-) But only with use lib "/home/pacs/hs00/users/domain1/doms/domain1.de/otrs/"; in index.pl. Otherwise I get opendir(./../../../../../../..): Permission denied at /usr/share/perl/5.6.1/FindBin.pm line 143 Can't locate Kernel/Conf

Re: [otrs] Scaling OTRS question

Hi Jochen, On Mon, Jul 28, 2003 at 03:46:16PM +0200, Jochen Haeberle wrote: > I just started using OTRS and find it amazing! A great piece of > Software. Thanks to the OTRS-Team for releasing it OpenSource. Thanks! :) > Now I would like to scale my installation and provide two or three > seper

Re: [otrs] Customer Interface

Hi Jake, On Mon, Jul 28, 2003 at 09:09:14AM -0400, Covert, Jake wrote: > OTRS recently added a really great option to allow customers not to have to > see a list of their closed tickets when they are in the 'My Tickets' screen. > (set via prefs.) > > But one thing I've noticed, watching my users,

Re: [otrs] (no subject)

Hi Pedro, On Sun, Jul 27, 2003 at 08:42:17PM +0100, Pedro Rebelo wrote: > I have been looking around and found no answers for my questions. By > default, when a customer requests a ticket to any queue, the owner of > that queue is root. How can I change the owner of a queue ? Also, is There is n

Re: [otrs] LDAP & Customer Authorization

Hi Uwe, On Mon, Jul 28, 2003 at 10:54:34AM +0200, Ortner, Uwe wrote: > viewing customer information from a LDAP database works fine, I can see > Userid, Username and Email in OTRS. > > Now I want my customer to logon using the ldap information provided. Due > my LDAP database is an addressbook th

Re: [otrs] Types of Notes

Hi Jason, On Fri, Jul 25, 2003 at 07:25:57PM -0700, Jason Taylor wrote: > By default, or at least as far as I can tell ;-), only one type of note > is set to active (note-internal). Is there any functional difference > among the various types of notes (note-external, note-report, etc.)? Yes.

Re: [otrs] Parasitic communication during OTRS operation !

Hi Paul, On Thu, Jul 24, 2003 at 08:08:57PM -0400, Paul wrote: > > Spyware, cookies, etc. > > > > Nothing to do with OTRS. > > Not necessarily true at all. If you're viewing HTML e-mails, it's very > likely that they've employed web bugs in the form of clear pixels. Next time > you encounter thi

Re: [otrs] Time accounting

Hi Jake, On Thu, Jul 24, 2003 at 02:26:45PM -0400, Covert, Jake wrote: > It appears that OTRS 1.1.2 will only account time in integers (1 hour only, > 15 minutes, etc). Do you think we could get otrs to support .25 hours, or > .75 hours, etc? It's on the todo list for OTRS 1.2. .-) > **

Re: [otrs] Address book lists?

Hi Jake, On Thu, Jul 24, 2003 at 12:09:18PM -0400, Covert, Jake wrote: > Is there any hope of getting an address book function and distribution lists > built into OTRS? A lot of the communications I send out on a daily basic go > to a pre-defined list of people and being able to automate that wou

Re: [otrs] how to return from big bugs? ....

Hi Jerome, On Tue, Jul 22, 2003 at 12:56:11PM +0200, Jerome Le Montreer(lx-prv) wrote: > Last week I had a big bug with the function of mail pop from a mail server > to a tickets queue . There was a hundred of mails which were imported at > a time > and the pop process forked infinitely until the

Re: [otrs] Customers from other host and db

Hi Jason, On Thu, Jul 24, 2003 at 09:06:01AM -0500, Jason Joines wrote: > I just installed OTRS 1.1.3 and read the manual. I read the section > about Customer User Backends but I really don't understand what it's > saying, especially the part about the Map. I have a database of all our > cus

Re: [otrs] Having customers update their phone information

Hi Jake, On Thu, Jul 24, 2003 at 09:24:32AM -0400, Covert, Jake wrote: > My db experience is quite limited, so without assistance, I don't think I'd > be able to do option A (create user_pref. phone table and create an update > data link). > > If you guys would be willing to patch Kernel/System/C

Re: [otrs] Re: Can I mandatory control the queue in "new ticket" fo

Hi Gerhard, On Wed, Jul 23, 2003 at 07:55:28PM +0200, [EMAIL PROTECTED] wrote: > I have the following additional question to this problem: > > If an KNOWN customer send his mail to [EMAIL PROTECTED], is it > possible to automatically assign this support-ticket to his account > (because his Name

[otrs] Is there a roadmap ?

Hi everybody, we are planning to use OTRS at our company and I would like to know if there is a feature list for 1.2 or even 2.0 , because we are missing several smaller things in the current release and would like to know if there are already plans on impleting some of them in future releases.