Hi Pedro, On Sun, Jul 27, 2003 at 08:42:17PM +0100, Pedro Rebelo wrote: > I have been looking around and found no answers for my questions. By > default, when a customer requests a ticket to any queue, the owner of > that queue is root. How can I change the owner of a queue ? Also, is
There is now owner of a queue. A queue is member of a group and this can be changed in the admin interface. The owner of a ticket can be changed by the "Owner" link. > there any way I can forward each ticket that belongs to a queue that > I've created to the Postmaster Queue ? (not moving the ticket, just > making some sort of a symbolic link). No, no symbolic link. Just moving. PS: But each agent can select a own group of queues as a personal queue. > Keep up the good work ! Thanks! .-) Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
