Hi:
I means, the notification sender email. The queue sender email is normally
the system email assigned to the queue and works fine.
Jorge
> Date: Wed, 27 Aug 2003 20:45:33 +0200
> From: Martin Edenhofer <[EMAIL PROTECTED]>
> Subject: Re: [otrs] $Self->{FQDN}
> To: "User questions and discuss
Hi:
I read something on the documentation about:
# AgentCanBeCustomer
# (use this if an agent can also be a customer via the agent interface)
$Self->{AgentCanBeCustomer} = 1;
But i can´t make it works. Is there any link on the agent interface to post
a new ticket other than phone mes
Hi AleX,
is this question still up to date or do you come along with Martin's
close.pl which is even
though a "hack" still much cleaner than mine php script.
I could make a clean version of it and post it here or on some website but I
am not sure
if that makes sense if Martin wants to implement t
Hi Ron,
On Sat, Aug 09, 2003 at 09:45:58PM -0700, Ron Shannon wrote:
> The auto response adds the first "RE:" to the ticket subject line.
> Then each new email on the ticket also adds an "RE:", until soon we
> have zillions of RE:RE:RE:RE:...(etc.) in the subject line. Ugly.
>
> How can we limit
Hi Marcel,
On Wed, Aug 13, 2003 at 02:32:38PM +0200, Marcel van der Boom wrote:
> Am i correct in understanding that authenticating a CustomerUser from
> another db/table than otrs/customer_user hasn't been implemented yet?
>
> By looking at Kernel/System/UserAuth/DB.pm it looks that way.
> [CVS
Hi Gary,
On Thu, Aug 14, 2003 at 11:12:30AM +0800, Gary Chan wrote:
> Where do I change the header of every HTML page of the OTRS
> system ?
Kernel/Output/HTML/Standard/Header.dtl
(login page: Kernel/Output/HTML/Standard/Login.dtl)
See also: http://doc.otrs.org/1.1/html/dtl.html
> Gary
Mart
On Thu, Aug 14, 2003 at 06:42:50AM -0700, Wes Plate wrote:
> > Something is wrong "somewhere"
> > You have a double / in the path:
> >>> ./Cron.sh: line 57: /opt/otrs//var/tmp/otrs-cron-tmp.4491: No such
> > file or directory Failed
> > ^
> >
Hi Dennis,
On Wed, Aug 27, 2003 at 06:00:13PM +0200, [EMAIL PROTECTED] wrote:
> i need to move all tickets from one queue to another. What do i have to do
> with this ?
>
># --
># [name of job] -> move all tickets from tricky to experts
># --
>'move tickets from tricky to experts'
Hi Wilhelm,
On Wed, Aug 27, 2003 at 03:45:50PM +0200, Wilhelm Farrugia wrote:
> We would like to place the question of the client after the salutaion, how
> can this be done ?
Kernel/Config.pm
# ms_style
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Sig
Hi,
because so many people asked for that. There is a little script
which removes existing tickets by subject (or from, ...).
http://bogen.net/close.pl
Just edit the SQL line in line 25 and execute it.
This file is just a quick hack, in future the GenericAgent.pl will
be able to do the same.
Hi Phillip,
On Wed, Aug 27, 2003 at 08:16:07PM +0100, Phillip Baker, Low Cost Host wrote:
> It's possible that the shared memory stuff isn't working due to my secured
> kernel - I've got openwall on my 2.2 kernel on this box which is probably
> messing with things.
>
> It seems to work now, but I
It's possible that the shared memory stuff isn't working due to my secured
kernel - I've got openwall on my 2.2 kernel on this box which is probably
messing with things.
It seems to work now, but I'm not getting any log events at all despite
changing the log type - oh well ;)
Still want me to fil
On Wed, Aug 27, 2003 at 03:11:15PM -0400, Raymond Keckler wrote:
> >If you want to dispatch incoming emails by some subject to the 'delete'
> >queue then you should use procmail.
> >
> >See also: "Queue dispatching with procmail (for more complex
> dispatching)"
> >
> http://doc.otrs.org/1.1/html/
Hi Ben,
On Tue, Aug 26, 2003 at 05:24:31PM +0100, Ben Gladstone wrote:
> hi - can anyone help me control the sender/from infomration on mail sent by
> otrs?
>
> recipients are seeing mails arrive from (as seen in MS Outlook):
> 'OTRS [EMAIL PROTECTED] on behalf of My Company
> [EMAIL PROTECTED]'
>If you want to dispatch incoming emails by some subject to the 'delete'
>queue then you should use procmail.
>
>See also: "Queue dispatching with procmail (for more complex
dispatching)"
>
http://doc.otrs.org/1.1/html/receiving-email-cmd.html#RECEIVING-EMAIL->C
MD-DISPATCHING-WITH-PROC
>
> Marti
Hi Jens,
On Tue, Aug 26, 2003 at 05:48:24PM +0200, Jens Dobberthin wrote:
> when I try to access my http//mydomain/otrs I get the following error
> messages:
>
> [Tue Aug 26 17:24:00 2003] -e: Apache::Reload: Can't locate
> /var/home/otrs/Kernel/Config/Defaults.pm
> [Tue Aug 26 17:24:00 2003] -e:
Hi René,
On Tue, Aug 26, 2003 at 05:35:34PM +0200, [EMAIL PROTECTED] wrote:
> I just added a field 'phone' to the database table customer_user and to
> the customer user backend (Kernel/Config/Default.pm) as described in the
> documentation (10.2.1. at the 1.1-manual).
>
> Unfortunately no new
Hi Dennis,
On Tue, Aug 26, 2003 at 03:43:52PM +0200, [EMAIL PROTECTED] wrote:
> when a customer clicks on a ticket he is only able see the original
> ticket-text but no notes. Is there a way to alter this to get the same view
> as the agent ?
> I`ve been searching the scripts, but i am not that f
Hi Taki,
On Sat, Aug 23, 2003 at 10:33:41PM -0700, Taki Shirayanagi wrote:
> When trying to send an email to the email account I setup for OTRS I get
> this error
> Aug 23 22:33:57 copper qmail: 1061703237.785080 delivery 43619: deferral:
> Use_of_uninitialized_value_at_/usr/local/www/data-dist/ot
Hi Jorge,
On Wed, Aug 27, 2003 at 02:42:19PM -0500, Jorge Becerra wrote:
>I am using OTRS on a host where we have virtual domains for email and
> hosting.
>
> The config file specify only one var for both of them, i want to make the
> difference between email and hosting and not to use the
Hi,
I am using OTRS on a host where we have virtual domains for email and
hosting.
The config file specify only one var for both of them, i want to make the
difference between email and hosting and not to use the same $Self->{FQDN}
for both,
the email and the link to the ticket. I don´t w
Hi,
I am using OTRS on a host where we have virtual domains for email and
hosting.
The config file specify only one var for both of them, i want to make the
difference between email and hosting and not to use the same $Self->{FQDN}
for both,
the email and the link to the ticket. I don´t what to
Hi Anders,
On Wed, Aug 27, 2003 at 10:41:51AM +0200, Anders Hinding wrote:
> How do I define which mails I need to delete?
>
> For example if it's all mails that contain a certain subject og a certain
> sender?
The easiest way is to defined a 'delete' queue and move spam ticket
in it. The Generi
Hi Boris,
On Tue, Aug 26, 2003 at 12:22:30PM +0200, [EMAIL PROTECTED] wrote:
> All your answer was correct except the javascript. The text now show up :
> "interface d/'administration"
I see a /, can you try it with \?
> By the way how can i make a followup to the Archive ?
What to you mean wi
Hi Eduard,
On Tue, Aug 26, 2003 at 09:56:00AM +0200, Karb, Eduard wrote:
> 1)
> i've installed OTRS on a Suse 8.2-System.
> And it runs. But: How do i start a cron job for pop3-email-fetching?
> If i run "perl PostMasterPOP3.pl" - it works and i have emails
> in the OTRS-Queue. If i run "cron otr
I'm sorry but I'm a newbie.
Can anyone tell me how can I run the following PHP Script sent by
Florian ? and which db setting do I have to select ?
Thanks
==
$abfrage = "SELECT ticket_id from article where
a_subject = 'Re: Re: My details'
OR a_s
Hello,
When trying to send an email to the email account I setup for OTRS I get
this error
Aug 23 22:33:57 copper qmail: 1061703237.785080 delivery 43619: deferral:
Use_of_uninitialized_value_at_/usr/local/www/data-dist/otrs/Kernel/System/Ti
cket/Number/DateChecksum.pm_line_53./Invalid_conversion_i
Hi Phil,
On Tue, Aug 26, 2003 at 02:40:08AM +0100, Phillip Baker wrote:
> I thought I might have worked around the issue by changing the Auth type to
> DB and doing a hack job by removing the 'or die' from the end of the Log.pm
> lines causing me trouble, but the system still doesn't seem quite ri
Hi Daniel,
On Wed, Aug 20, 2003 at 04:36:37PM +0200, Daniel Seifert wrote:
> I have set the queues to an escalation time of 48 hours (unlocked after
> 24). As there usually is nobody around in the office during the
> weekend, I am afraid that first thing on each Monday the system is
> locked up
Hi Florian, could you be more "specific",
I mean that I'm not that good in php, so would be great if you can post your
script, so I can run it in cron,
I'm filled with loop protection message, because I've BadFrommed the email I
was receiving the virus from, without thinkink that my postmaster ma
Hi,
i need to move all tickets from one queue to another. What do i have to do
with this ?
# --
# [name of job] -> move all tickets from tricky to experts
# --
'move tickets from tricky to experts' => {
# get all tickets with this properties
Queue => 'oldqueue',
Stat
1 - are you sure that procmail catches those emails ?
2 - have you set the pop3 account as a "trusted account" ? (otrs only
check the headers on trusted accounts)
Hope it helps,
DC
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Kreibaum, Uwe
Sent: quart
Select * from.
:)
Now serious, you can get something like that within the utilities page
(aka search)
- put the customer email in the Fulltext search field, select only the
>From checkbox and do a search..
You'll see something like: Results 1-15. Total hits: 400
It is not accurate, because
Hi all,
i have a question regarding the handling of tickets and customers in OTRS.
Is it possible to get the number of tickets belonging to a special customer
(e.g. customer with ID: "example.com" has opened 314 tickets this year)?
Any hints or ideas?
Thanks,
Henning Werner
_
Hi,
is there anyone working in Themes for OTRS ? Or collecting them on a
page ?
I've setup a theme for the QueueView that tries to emulate the looks
of RT amongst other cool things (KILL button! :->).
Here's a screenshot:
http://home.kqnet.pt/ccanau/CapturaEcra.jpg
If anyone what's it jus
Dear all,
We would like to place the question of the client after the salutaion, how
can this be done ?
Thanks,
Regards,
Wilhelm Farrugia
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Hello,
I've been trying to set our .procmailrc to dump the virus warnings...
Messages are marked with "Virus found:" in the subject, which should
be caught by the following lines in .procmailrc:
# --
# presort mails with Virus warning to queue delete
# --
:0 fhw :
* ^Subject:.*Virus
| formail -I "
is it because they keep recieving the same notifications?
I have experienced that too, but that was due to a mail that was stuck in
the system, and then otrs kept retrieving the same mails over and over
again.
Look in your crontab for the OTRS-user, and then run that script called
PostmasterPOP3.
Don't really understand what you want...
If you want to stop the cronjobs...
su -l otrs
./bin/Cron.sh stop
If you want to stop webaccess to otrs you can always stop httpd as root
with:
/etc/rc.d/init.d/httpd stop
*** if you have other sites running on this http server... You won't
want to do tha
Hi,
everyone is here is receiving notifications from our test-system and i dont
know exactly how to stop it...
I searched the documentation and found this :
Use $OTRS_HOME/bin/Cron.sh {start|stop|restart} to start or stop this
cronjobs from $OTRS_HOME/var/cron/* (.dist will be ignored).
How does
[EMAIL PROTECTED] wrote:
>
> Hi,
>
> how do i delete user ? there is no button / option for that purpose in the
> admin-area and i did not find anything in the documentation...
In admin-area -> User Management -> Change user settings, you can change
the Valid to invalid.
mfg
Yong Li
> mfg
> De
Thanks for the answer.
How do I define which mails I need to delete?
For example if it's all mails that contain a certain subject og a certain
sender?
(basically, I'm not that much into perl, which is why aI wanted to do it
though a php-script directly in the database)
Med venlig hilsen / Best
Hi,
To definitely delete him you have to delete him directly in the database.
Just disable his Account if you don't want him to login anymore.
Warning : I'm a total OTRS newbie. This could be 100% wrong ;)
Greets
-Ursprungliche Nachricht-
Von: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Hi,
how do i delete user ? there is no button / option for that purpose in the
admin-area and i did not find anything in the documentation...
mfg
Dennis B.
net&works
www.naw.de
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Archive: http://l
Hi Florian,
Florian Gattung schrieb:
Subject: Re: [otrs] Deleting trashmail from OTRS
but isnt it neccessary in this way to move the spam mails into the
"spam"-queue by hand
(1 click per mail)?
no, it should be possible to move it via perl-scripts.
Greetings
Guenther
Flo
Anders Hinding sc
Subject: Re: [otrs] Deleting trashmail from OTRS
> Hi Anders,
>
> you do not need a php-script, otrs can do it for you:
>
> edit $OTRS_HOME/Kernel/Config/GenericAgent.pm
>
> you must define a new job:
>
> 'delete' => {
> Queue => '',
> State => ['new','open'], #mails state new + open
> Lock
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