Re: [otrs] OTRS to ignore certain emails

Hi, On Mon, Oct 13, 2003 at 03:49:28PM -0400, Rogers, Weston wrote: > Is there a way for OTRS to ignore certain emails? I would want to filter > via senders address, such as [EMAIL PROTECTED] - all these get ignored by OTRS. > The account that I want OTRS to monitor also has other stuff sent to i

RE: [otrs] CC'ing Customer Notifies

Try using this php file. Place it on your web server (make sure php is working). It will show you all open tickets currently in the system. (this php was put together by Mike Seigafuse [EMAIL PROTECTED] and posted on the developers mailing list a bit ago). Hope this helps.

[otrs] CC'ing Customer Notifies

I'm fairly new to OTRS and still learning everything. Right now I have one item that I'm stuck on that I can't seem to find the right way to go about fixing this. Here is my layout: I have X people sitting on a Help Desk. They are 24x7 and migrate in and out through the day. I have Y Admins th

[otrs] OTRS to ignore certain emails

Hey guys.. Is there a way for OTRS to ignore certain emails? I would want to filter via senders address, such as [EMAIL PROTECTED] - all these get ignored by OTRS. The account that I want OTRS to monitor also has other stuff sent to it that doesn't need a ticket/etc but is important and needs to

Re: [otrs] No "end of line" since upgrade to 1.1.3

There is a document included in the distribution called UPGRADE, it would be worth reading beforehand except with for an RPM distribution the latest version would only become available after the package was installed :-) I think here the trick is to use rcotrs restart-force rather than rco

[otrs] TicketStorageModule switch

Defaults.pm has this to say about switching TicketStorageModule: # TicketStorageModule (Don't use it for big emails/attachments!) # (where attachments and co is stored - switch from fs -> db possible # but not from db -> fs - old attachments are not shown) Am I correct in interpreting

Re: [otrs] changing subject and other ticket values

On Sunday, October 12, 2003 11:15 PM Wouter Mignon <[EMAIL PROTECTED]> wrote: > Is it possible to change the ticket subject and other values from > within the otrs agent interface? This would be handy because sometimes > 'customers' don't describe their problem well. I can't follow you. You may ch

[otrs] withdrawing question on retrieving closed tickets

Hi, feel a little foolish about the question on closed tickets. I had missed out the utilities page altogether. apologies. affly, Akshay. p.s. it would be helpful if someone could point out a link where I can get more info on the tables and what they keep in the database. ___

RE: [otrs] "Need Content"

Hi, > Can you give a bit more detail on how to produce this error, > if reproducable at all? Tell how to get them :) I haven't figured out why it's showing this error. :-/ > Can you switch on debugging to show more logging details? How can I do that? > Do your additional logs say anything -