On Sunday, October 12, 2003 11:15 PM Wouter Mignon <[EMAIL PROTECTED]> wrote: > Is it possible to change the ticket subject and other values from > within the otrs agent interface? This would be handy because sometimes > 'customers' don't describe their problem well.
I can't follow you. You may change the subject line to whatever you wish when sending a mail. And what would "other values" be? wac, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
