Re: [otrs] Notifications only sent to 3 users of a group instead of ALL

Hi Ralf, On Tue, Nov 04, 2003 at 04:44:32PM +0100, Stoetzel Ralf wrote: > we are using version 1.1.3 on a windows server with mySQL as DB. > We have groups with more than 5 users attached to one ore more queues. > When now e.g. the ticket is moved to a new queue, all members of the > group which i

Re: [otrs] Ticket number generating problem

Hi Mark, On Thu, Nov 06, 2003 at 10:12:26AM -, Mark.Pearson wrote: > I have changed my ticken number generator to autoincrement instead of date > which works perfectly for me. When tickets are emailed to OTRS i get the > ticket number from the autoincrement generator, however, when I add thro

RE: [otrs] CustomQueue

Hiya Chris, Yes we are talking about the same thing, I wasn't sure what it actually did, but now I get it and it work fine. Thanks for your help. Steve -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Salter Sent: 06 November 2003 17:16 To: 'User q

RE: [otrs] CustomQueue

Check out the "Preferences" screen. This is a preference set per-user. :-) Actually, I should just double-check that we're talking about the same thing... Are you talking about the "Custom queue" or "personal queue" that defines which tickets are shown when you click the "QueueView" button? If s

RE: [otrs] CustomQueue

Thanks for that, but where do you do that I thought it had to be done by editing Kernel/Config.pm? Sorry if this is a dumb question, as you can tell I am new to OTRS :-) Thanks Steve -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Salter Sent: 06

RE: [otrs] CustomQueue

Yes, just hold down the control key as you click on the extra queues you want to add. Once all the queues that you want as your "custom queues" are highlighted, click "Update". -- Chris Salter -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Steve Wilson Se

[otrs] CustomQueue

Hello All, Is there anyway you can have more that one queue defined as a CustomQueue, or if not is there a way to have none? Thanks Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscr

Re: [otrs] RESOLUTION: Framed OTRS and Message Links Logging Us Out

Hi Charles, On Thu, Nov 06, 2003 at 09:39:08AM -0500, Charles R. Rusty Thompson wrote: > [...] > Found the link issue, but also know now what's going on. It's a security > setting in IE. When OTRS is loaded from a frameset on another server it is > considered a third party application, the securit

[otrs] RESOLUTION: Framed OTRS and Message Links Logging Us Out

>> We're implementing a new Intranet and in the spec it >> requires web-based applications to run within a framed environment whenever >> possible. Basically all our tools are in a list framed on the left and when >> clicked they load in a frame on the right. >> >> I've been able to get OTRS to loa

[otrs] Re: Framed OTRS and Message Links Logging Us Out

>> We're implementing a new Intranet and in the spec it >> requires web-based applications to run within a framed environment whenever >> possible. Basically all our tools are in a list framed on the left and when >> clicked they load in a frame on the right. >> >> I've been able to get OTRS to loa

RE: [otrs] [Contrib] ACL mail filter script for Exim MTA

On Thursday, November 06, 2003 1:04 PM Au Yong Tien Chee <[EMAIL PROTECTED]> wrote: >> Anyway, I did the PHP script due to not wanting to mess up the exim = >> config. You can safely test a new exim config with the -C option. >> Is it possible for me to setup the config elsewhere (like a Exim >>

RE: [otrs] [Contrib] ACL mail filter script for Exim MTA

Robert... Funny, when I first inquired about this sometime back, nobody seem to know or give a hoot.. Anyway, I did the PHP script due to not wanting to mess up the exim config. Is it possible for me to setup the config elsewhere (like a Exim filter .forward?) coz I really don't want to mess up th

[otrs] [Contrib] ACL mail filter script for Exim MTA

On Wednesday, November 05, 2003 11:07 AM Au Yong Tien Chee <[EMAIL PROTECTED]> wrote: >> Finally, I've managed to make a filter to do what I really wanted. >> I'm on a Linux platform using CPanel server, that uses Exim MTA. >> Procmail and all won't work, so my best bet was to make an Exim >> filte

[otrs] Ticket number generating problem

Hi there, I have changed my ticken number generator to autoincrement instead of date which works perfectly for me. When tickets are emailed to OTRS i get the ticket number from the autoincrement generator, however, when I add through phoneview it seems to tag the date at the start of the ticketnu