Hi Ralf,
On Tue, Nov 04, 2003 at 04:44:32PM +0100, Stoetzel Ralf wrote:
> we are using version 1.1.3 on a windows server with mySQL as DB.
> We have groups with more than 5 users attached to one ore more queues.
> When now e.g. the ticket is moved to a new queue, all members of the
> group which i
Hi Mark,
On Thu, Nov 06, 2003 at 10:12:26AM -, Mark.Pearson wrote:
> I have changed my ticken number generator to autoincrement instead of date
> which works perfectly for me. When tickets are emailed to OTRS i get the
> ticket number from the autoincrement generator, however, when I add thro
Hiya Chris,
Yes we are talking about the same thing, I wasn't sure what it actually did,
but now I get it and it work fine.
Thanks for your help.
Steve
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Chris Salter
Sent: 06 November 2003 17:16
To: 'User q
Check out the "Preferences" screen. This is a preference set per-user. :-)
Actually, I should just double-check that we're talking about the same
thing... Are you talking about the "Custom queue" or "personal queue" that
defines which tickets are shown when you click the "QueueView" button? If
s
Thanks for that, but where do you do that I thought it had to be done by
editing Kernel/Config.pm?
Sorry if this is a dumb question, as you can tell I am new to OTRS :-)
Thanks
Steve
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Chris Salter
Sent: 06
Yes, just hold down the control key as you click on the extra queues you
want to add. Once all the queues that you want as your "custom queues" are
highlighted, click "Update".
--
Chris Salter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Steve Wilson
Se
Hello All,
Is there anyway you can have more that one queue defined as a CustomQueue,
or if not is there a way to have none?
Thanks
Steve
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Hi Charles,
On Thu, Nov 06, 2003 at 09:39:08AM -0500, Charles R. Rusty Thompson wrote:
> [...]
> Found the link issue, but also know now what's going on. It's a security
> setting in IE. When OTRS is loaded from a frameset on another server it is
> considered a third party application, the securit
>> We're implementing a new Intranet and in the spec it
>> requires web-based applications to run within a framed environment
whenever
>> possible. Basically all our tools are in a list framed on the left and
when
>> clicked they load in a frame on the right.
>>
>> I've been able to get OTRS to loa
>> We're implementing a new Intranet and in the spec it
>> requires web-based applications to run within a framed environment
whenever
>> possible. Basically all our tools are in a list framed on the left and
when
>> clicked they load in a frame on the right.
>>
>> I've been able to get OTRS to loa
On Thursday, November 06, 2003 1:04 PM
Au Yong Tien Chee <[EMAIL PROTECTED]> wrote:
>> Anyway, I did the PHP script due to not wanting to mess up the exim =
>> config.
You can safely test a new exim config with the -C option.
>> Is it possible for me to setup the config elsewhere (like a Exim
>>
Robert...
Funny, when I first inquired about this sometime back, nobody seem to know
or give a hoot..
Anyway, I did the PHP script due to not wanting to mess up the exim config.
Is it possible for me to setup the config elsewhere (like a Exim filter
.forward?) coz I really don't want to mess up th
On Wednesday, November 05, 2003 11:07 AM
Au Yong Tien Chee <[EMAIL PROTECTED]> wrote:
>> Finally, I've managed to make a filter to do what I really wanted.
>> I'm on a Linux platform using CPanel server, that uses Exim MTA.
>> Procmail and all won't work, so my best bet was to make an Exim
>> filte
Hi there,
I have changed my ticken number generator to autoincrement instead of date
which works perfectly for me. When tickets are emailed to OTRS i get the
ticket number from the autoincrement generator, however, when I add through
phoneview it seems to tag the date at the start of the ticketnu
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