My mistake, the OTRS User account is there - and I installed as such, I was
just looking for the home directory, which I didn't create. In addition, the
shell was set to /bin/true - so I couldn't get a shell when I 'su otrs'
thanks, it's started now. Thanks for the direction for installing the GD
m
On Monday, February 23, 2004 11:44 PM
Jason Coltrin <[EMAIL PROTECTED]> wrote:
> Dear Sirs,
And Madams, hopefully...
> I think there are other important cron jobs that should be running as
> well as this may allow graphs. I don't have an OTRS system user
> currently - do I need to create one firs
Dear Sirs,
I believe I incorrectly set up cron jobs. I set up the Postmaster.pl to
check for emails with my own cron job: (/opt/otrs/bin/./PostMasterPOP3.pl >
/dev/null) but after looking to set up charts, I read this statement in the
setup guide:
11. Cronjobs for the OTRS user:
Hi Mikhail,
On Sat, Feb 21, 2004 at 01:08:47AM +0200, Mikhail Kravchuk wrote:
> I use for storage of Customer Users LDAP (openldap).
> Records in LDAP are stored in the coding utf-8.
>
> When the user having entered the a login and the password is included into
> system, it sees a line:
> Welcome
Those look like some nice modifications. I think there should be maybe a
mods section of the website where users can submit custom modifications for
everyone to see / distribute.
Then if they are popular enough, they'd eventually get rolled into the main
code.
Martin, any hope of a "Mods" sectio
I'm curious how far people have taken customizing OTRS inside and out. I
think a shared discussion might help foster some new ideas others may
not have considered. I'd appreciate any feedback from other users on
things they've done to make the technician's jobs easier. I haven't
modified the deep g
On Friday, February 20, 2004 11:59 AM
Bianchi, Giordano <[EMAIL PROTECTED]> wrote:
> Since I've upgraded to OTRS 1.2.1, i've been getting reports of
> tickets being "removed" by the system automatically. I've looked at
> the history of one of these tickets and it seems that the root
> account chang
On Mon, Feb 23, 2004 at 06:15:54PM +, Ian J Maude wrote:
> but my preference is to use Postfix instead of Sendmail? Can this be
> done (this is probably a FAQ but I could not find it)?
It's not important the MTA, I use OTRS with postfix without
problem or configuration hack.
OTRS send email vi
Dear Brice Levy ,
Did you install the cron scripts ? one of them generates the graphs
regularly.
Try running bin/mkStats.pl and see if any error comes out.
Loads of thanks .
I did'nt read the Docs properly
-
Best Regards,
Vishal Kashyap
Director / Lead Developer,
Sai Hertz And Control Systems P
Hi all,
I am new to the group and looking with interest at OTRS as an
application. I am going to set up a SuSE box to experiment with OTRS
but my preference is to use Postfix instead of Sendmail? Can this be
done (this is probably a FAQ but I could not find it)?
Many thanks
Ian
--
Ian Maude G0V
I would like to extend the view of the System Log but cannot find the
right variable to change. I found one setting in one of the PMs but it
did not increase the number of records returned from the log. What are
the proper changes to extend the view?
Charles
_
Good morning!
Our OTRS server machine also hosts several other web sites.
To avoid touching httpd.conf by hand, we use YaST's etc/sysconfig editor
to add include files under Network > WWW > Apache >
HTTPD_CONF_INCLUDE_FILES, just like OTRS does.
But after we installed the 1.2 rpm (upgrading from
On Friday, February 20, 2004 10:21 AM
Maibaum, Volker <[EMAIL PROTECTED]> wrote:
> Can anyone tell me what's the reason for the field "filename" in FAQ?
There's no concrete reason, it's just there.
> Why is the "filename" the primary Key in the mySQL-Table?
It isn't. The primary key is 'id', 'f_
On Friday, February 20, 2004 11:13 AM
Teodor Georgiev <[EMAIL PROTECTED]> wrote:
> I recently upgraded OTRS to 1.2.1. After the upgrade in the System
> Log I see the following message:
>
> Can't get ArticleID from INSERT!
>
> What could be the reason for that ?
OTRS doesn't get a fresh Articl
On Monday, February 23, 2004 12:08 PM
Andreas Bublitz <[EMAIL PROTECTED]> wrote:
> I can search for the mails, but can't find them. It seems as OTRS
> deletes the email directly after it received it. Is this a bug of OTRS
> 1.1.3 or have I just forgotten about some settings?
What do Mercury's and
On Monday, February 23, 2004 10:28 AM
Andreas Bublitz <[EMAIL PROTECTED]> wrote:
>> I already have an Mercury Server/Mercury SMTP Client(relay version)
>> running in my network. I would like to use this server instead of
>> adding an local email server. Is this possible? I changed my
>> settings in
Hey everyone,
for some reason I don't receive anymore emails in my queues. I had
everything running fine, but now the emails are not moved into the
queues correctly. I have the correct settings for the pop3 accounts and
the system actually receives the emails.
I know this since the pop3 accounts
Hey guys,
I already have an Mercury Server/Mercury SMTP Client(relay version)
running in my network. I would like to use this server instead of adding
an local email server. Is this possible? I changed my settings in the config.pm
file, but that doesn't work.
$Self->{'SendmailModule::Host'} =
Hi Robert,
> What about putting some articles in it to see how it behaves then? You
> will then become somewhat comfortable with the different settings
> available for a FAQ entry.
I've been using articles creation, edition and deleting, but the created
articles didn't show in the search result e
Hi Vishal,
> Can not get graphs though GD is installed on the server.
> Graphs were not even generated in 1.1.3 I belive I am missing some thing
Did you install the cron scripts ? one of them generates the graphs
regularly.
Try running bin/mkStats.pl and see if any error comes out.
Brice
__
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