I'm trying to run OTRS using active directory, and everything works when
I point to to a lower level domain controller (expect I can't
authenticate people in the other locations). When I point to a higher
level domain controller, it seems like Net::LDAP is not picking up the
referal.
I watch
thanks you
already add the attribute, but now i wish see the attribute in the result of the
a serch how i can to do this, by this i need the documentation of the lenguage
Thanks you
Mensaje citado por Lars Monsees <[EMAIL PROTECTED]>:
> Hello Leonardo
>
> > Hi list
> >
> > i wish to modify t
I need to track all outgoing mail from OTRS on a monthly basis for my
manager's reports. Do anyone else do this or know how I might
accomplish this? I don't have control of our outbound smtp server, so I
can't track it there.
Thanks in advance,
Ryan Thompson
__
Jorick,
Another 2c ;)
I would recommend that you do *not* rely on autoclose - since this will mess
up any ability later to measure your resolution time statistics accurately.
It is better IMO, to take the "risk" of closing too soon and having a
reopening that points at quality problems than not h
> -Original Message-
> From: Duarte Cordeiro [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, May 05, 2004 5:26 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Ticket replies: Doesn't work as I thought
>
>
>
> >
> >
> > > Hi,
> > >
> > > Sometimes we want to get
>> We have some tickets that were closed but
after a couple of days
>> there some issues came up. I would like to re-open the tickets
and
>> finish them correctly.
>>
>
>Do you mean that the customer sent further mails or do you just want
to add something?
>In the second case I would suggest yo
> I have just setup a new OTRS system and created a Queue. When I go
> into the customer interface they have a pull down showing all the
> Queues including Junk, admin etc. How can I force them to a single
> queue?
>
Add your queues in Kernel/Config.pm
# CustomerPanelOwnSelection
I have just setup a new OTRS system and created a Queue. When I go into the customer interface they have a pull down showing all the Queues including Junk, admin etc. How can I force them to a single queue?
Thanks.
Michael Lough
Tech Support Engineer
Acopia Networks
www.acopia.com
DISC
Hello Leonardo
> Hi list
>
> i wish to modify the database add a data in one table
> it already modifies the table, But i not like modify the interfaz for
Do you want to change the CustomerUser mapping (have a look at
http://doc.otrs.org/1.2/en/html/customer-user-backend.html#AEN767)?
> add t
Hi list
i wish to modify the database add a data in one table
it already modifies the table, But i not like modify the interfaz for
add the information to the table, i whish to know the lenguage please
they can to send to me some information or links
Thanks you.
Leonardo Amezquita
Tecnico de
Just my 2c
Re-opening is something that you may want to think about a bit since in some
respects it may reflect a support-quality issue that you perhaps want to
keep track of.
So perhaps re-openings should be tagged in some way so that you can take a
look at any kind of pattern or trend.
Matthe
Hi,
we are planning to utilize Generic-Agent to change some properties of old tickets in a
queue.
The documentation illustrates the procedures for this in an example in section 14.2,
"TicketCreateTimeOlderMinutes => 60" etc.
The value of this parameter will of course quite large for very old tic
Hi all,
Newbie question:
I can’t seem to get auto-replies to work. It says in
the documentation that you should configure the reply and configure it in the
Queue, I have set the RAW (default) queue to notify customers on state change
but that doesn’t seem to have done the trick.
>
>
> > Hi,
> >
> > Sometimes we want to get more information from our users. We hit
> > reply, and they receive a email with:
> > Assunto: [TN#: 10535] Re: ...
> >
> > This is fine, but later, the user replies to this ticket, and a new
> > one is created:
> > Assunto:RE: [TN#: 10535] Re: ...
> Hi,
>
> Sometimes we want to get more information from our users. We hit
> reply, and they receive a email with:
> Assunto: [TN#: 10535] Re: ...
>
> This is fine, but later, the user replies to this ticket, and a new
> one is created:
> Assunto:RE: [TN#: 10535] Re: ...
> The message subje
> We have some tickets that were closed but after a couple of days
> there some issues came up. I would like to re-open the tickets and
> finish them correctly.
>
Do you mean that the customer sent further mails or do you just want to add something?
In the second case I would suggest you to s
Hi,
Sometimes we want to get more information from our users. We hit reply, and
they receive a email with:
Assunto: [TN#: 10535] Re: ...
This is fine, but later, the user replies to this ticket, and a new one is
created:
Assunto:RE: [TN#: 10535] Re: ...
The message subject is identical, only
We have some tickets that were closed
but after a couple of days there some issues came up. I would like to re-open
the tickets and finish them correctly.
Regards,
Jorick Astrego
IBM Certified System Administrator - Lotus Notes and Domino
Quality On-Line®
Hengelosestraat 501
P.O. Box 1414
NL-
Hi,
when I try to forward an external-eMail from a customer as email-internal I get the
following error:
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed May 5 10:17:37 2004
Message: Need ArticleType or ArticleTypeID!
Traceback (11682):
Module: Kernel::System
Yes, sure.
> Hey guys,
>
> Is it possible to have the tickets list in order of oldest to newest?
>
> Stefan
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