Re: [otrs] Handling internal responses

On 23/6/04 5:41 pm, Tyler Hepworth <[EMAIL PROTECTED]> wrote: > Chris Ridd wrote: >> We're looking at using OTRS to handle our support call tracking. It >> looks great so far, and is much faster than RT3 ;-) >> >> So what normally happens here is that someone emails >> [EMAIL PROTECTED], and I ca

RE: [otrs] Ticket notification after certain amount of time

Marshall28 wrote: > So is escalation time the amount of time that it takes for a ticket > without any activity to be raised to a higher priority level? > Yes Tyler Hepworth ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

RE: [otrs] Ticket notification after certain amount of time

So is escalation time the amount of time that it takes for a ticket without any activity to be raised to a higher priority level? thanks marshall -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Robert Kehl Sent: Tuesday, June 22, 2004 1:32 PM To: User questi

RE: [otrs] Handling internal responses

Chris Ridd wrote: > We're looking at using OTRS to handle our support call tracking. It > looks great so far, and is much faster than RT3 ;-) > > So what normally happens here is that someone emails > [EMAIL PROTECTED], and I can set up OTRS to spot these messages, > create a call and send an aut

[otrs] Handling internal responses

We're looking at using OTRS to handle our support call tracking. It looks great so far, and is much faster than RT3 ;-) So what normally happens here is that someone emails [EMAIL PROTECTED], and I can set up OTRS to spot these messages, create a call and send an auto response. Now when someone i

[otrs] queues <-> groups

Hello guys, Is there a way to make a queue to be managed by two or more groups ? Here is what I want to do: I have the following queues A1, A2, A3, B1, B2, B3. I need to create a user USER_1: rw permissions for A1 and B1 (basically for all x1 queues); another USER_A: rw permissions for A1, A2, A3

Re: [otrs] Recieving Mail Problem

Hi, Am Mit, den 23.06.2004 schrieb Qais Alamri um 14:43: > Dear Sir: > > actualy we are testing otrs system in our bank. we can now sending > email to our employees but we cannot recieve any thing from them, we > tried many time to send emails to our system but no thing recieved > in our sys

Re: [otrs] Recieving Mail Problem

  Dear Sir: actualy we are testing otrs system in our bank. we can now sending email to our employees but we cannot recieve any thing from them, we tried many time to send emails to our system but no thing recieved in our system.But i want to add that our administrator is idintfy by his e-mail acc

[otrs] mod_perl, Apache 2.xx, and PerlHandler directive

Hello! I've been setting up OTRS on my system for evaluation purposes, and I must say that this is a great looking project! However, I ran into a little hiccup - the documentation states (for installing with mod_perl): *) With mod_perl (speed!): === Add this to the mod_perl

Re: [otrs] Recieving Mail Problem

On Monday, June 21, 2004 9:29 AM Qais Alamri <[EMAIL PROTECTED]> wrote: >> actualy we are testing otrs system in our bank. we can now sending >> email to our employees but we cannot recieve any thing from them, we >> tried many time to send emails to our system but no thing recieved >> in our syste