Title: Customer Note Notifications
Hello,
I have seen many inquiries in the list archives regarding customer notifications when a Note is added to a ticket. I too have this requirement. I suspect that the module that needs to be modified is AgentNote.pm . Has anyone been able to successfu
Hi Li,
Thanks for that.
James
IT Support Officer
St Hildas College
The University
of Melbourne
College Crescent
Parkville
Victoria 3052
9248 8401
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Sent: Tuesday,
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Is there a way to define who the default owner of a new ticket? Or
better, is there a way to define who the default owner of a ticket is
based on what group it was initially assigned to?
- --
Regards,
Lance McCulley
Computer Tech Specialist
[EMAIL PROTE
Ok, I was finally able to get back to my server here. I got SuSE 9.1
installed again to try YaST, and got it to work as well. So now I have
Apache2, and MySQL installed (although neither start automatically at
the moment, but since this is just a test server, that's ok) The
problem with Apac
Hello,
I'm running Apache 1.3 and I would like to run multiple OTRS instances
on this machine (on one IP, both on port 80).
Is it possible? Or is it possible only with Apache 2.0?
Whenever I'm trying to have two instances, located in /opt/otrs and
/opt/otrs02 and I log in to this /opt/otrs02, I end
Hi..
I've just upgraded our OTRS system from 1.2.3 to 1.3.1-01 and it worked
like a charm :))
While at it I thought I'd add the pre-load stuff to speed things up
abit.. but failed..
Without the Perlrequire everything works like it should but after adding
the Perlrequire to apache I get the follow
Thanks for the link Martin, but I am not having any luck opening it:
--
Message: 4
Date: Fri, 01 Oct 2004 18:47:27 +0200
From: Martin Edenhofer <[EMAIL PROTECTED]>
Subject: Re: [otrs] Phone View - Text Templates?
To: "User questions and discussions about OTRS." <[EMAIL
On Tue, 5 Oct 2004 12:29:53 -0400 (EDT), Robin Mordasiewicz
<[EMAIL PROTECTED]> wrote:
> When a user takes out a new ticket a notification is sent out to the owner
> of the qeue but the notification does not show the whole message that the
> ticket holder wrote.
>
> When viewing the message in the
When a user takes out a new ticket a notification is sent out to the owner
of the qeue but the notification does not show the whole message that the
ticket holder wrote.
When viewing the message in the web front end it looks fine. I would just
like to be able to view the whole untruncated ticke
> While this is a work-around, it seems like you are requiring an extra
> (and unnecessary) click for every ticket created through the PhoneView.
> Is the PhoneView really supposed to work this way?
I don't know the rationale behind the behavior, but I can tell you why
you see some but not all of
Sven G Lilie wrote:
Just klick on >>all<< and you will see them all!
*OTRS main list <[EMAIL PROTECTED]>*
Sent by: [EMAIL PROTECTED]
04.10.2004 16:22
Please respond to "User questions and discussions about OTRS."
To:[EMAIL PROTECTED]
cc:(bcc: Sven
On Tue, 5 Oct 2004 08:10:48 -0700, Daemon Behr <[EMAIL PROTECTED]> wrote:
>
>
>
> Is there any way to limit the customers access to queues when creating a new
> ticket?
>
>
>
> âUsing otrs 1.2.4 win32
>
Yes, place the following in Kernel/Config.pm
#CustomerPanelOwnSelection
#(If thi
Is there any way to limit the customers access to queues
when creating a new ticket?
…Using otrs 1.2.4 win32
-daemon
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> > I read the information at the link but I still do not know how to
> > implement this. What if you are not using LDAP, but simply the default
> > OTRS DB authentication? How do you add another customer id so that only
> > a small subset of customers can view those tickets?
Then read abou
[EMAIL PROTECTED] schrieb am 05.10.2004 16:42:11:
> Tyler Hepworth wrote:
>
> >On Mon, 04 Oct 2004 09:19:30 -0500, OTRS main list
> <[EMAIL PROTECTED]> wrote:
> >
> >
> >>Is it possible to allow one customer to read (or even, perhaps,
modify)
> >>another customer's tickets? For example, we wa
Tyler Hepworth wrote:
On Mon, 04 Oct 2004 09:19:30 -0500, OTRS main list <[EMAIL PROTECTED]> wrote:
Is it possible to allow one customer to read (or even, perhaps, modify)
another customer's tickets? For example, we want all the customers who
work in Department A to be able to read all other Dep
Pete McDonnell wrote:
Please do pardon my ignorace... TLS? I'm no expert at LDAP... That code
segment was taken from searching through posts on the lists.otrs.org server.
- Pete McDonnell
Manager, Technical Services
Hip Interactive
That looks very similar to what I have for a non-TLS
connec
the queue's name is : debugdev
the pop account is : mgladm
there's a postfix alias callded debugdev that points to the mgladm account.
there's the mail's header received and processed by otrs :
From [EMAIL PROTECTED] Tue Oct 5 15:32:35 2004
Return-Path: <[EMAIL PROTECTED]>
Delivered-To: [EMAIL PR
Hello,
I'm running OTRS 1.2.4 on a SuSE 8.1 and it works great appart from this
problem:
I've set an external pop account to retrieve tickets, and i cannot make
it dispatch to the "To:" field.
The mails are stocked into the Raw queue, even if they have the correct
"To:" field set as the name of
Hi,
would it not be better to install something like Spamassassin that
automatically tags the subject line (or headers etc) and then filter on that
one thing rather than setting up a rule for all possible spam messages.
your spam tagging/sorting/filtering would be more effective if done at the
hi,
When you create a new user and when it logs in otrs starts in english by
default. The user needs to get into the preferences and set its preferred
language. Is there a way to change the default lang of a new use?
thanks
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Quoting "Strange, PJ (Philippa)" <[EMAIL PROTECTED]>:
Don't you need to have different "tags" for each filter definition? I.e.
'1-x_Spam' and then '2-x_Spam'?
-joho
$Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = {
$Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = {
___
Title: Message
Hi
I am trying to presort tickets coming into
OTRS, usually spam. The following is an example of what I currently
have but it's not working.
$Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} =
{ Module =>
'Kernel::System::PostMaster::Filter::Match', Match =>
{
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