Hey OTRS guys,
First, I want to thank you for this piece of software, I think the
backend is
very nice but the frontend could use a little work, usability-wise.
My question: I have otrs tied into a LDAP for the agent accounts. So
the
accounts get properly created when they try to login. But when t
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I've looked inside the TicketView.dtl and I've found that the call for
the Compose Answer (email): is part of $Data{"TicketAnswer"}
I don't know where this is getting called from. I'm trying to change
some of the html in the ticket zoom. Does someone kn
OK,
I have searched in all the settings but still can't find how to change
the message that is displayed in the ticket overview. As it is now
OTRS allways displays the last customer message, but I want it to
display just the last message, no difference if it is from the
customer or from the agent,
Hi,
Before changing the log size in config.pm, you need to run
../scripts/CleanUp.pl
Then change the Conig.pm
Restart apache
hth
-p.
Teodor Georgiev <[EMAIL PROTECTED]>@otrs.org on 12-10-2004 11:19:40
Please respond to "User questions and discussions about OTRS."
<[EMAIL PROTECT
Hi,
take a look at the archive of the german
list [otrs-de] there are some people just trying to collect the money to
get this feature programmed
Li
[EMAIL PROTECTED] schrieb am 12.10.2004 12:58:29:
> Hi all,
>
> is it possible to assign an incoming Mail to an existing ticket?
>
> We oft
Hi all,
is it possible to assign an incoming Mail to an existing ticket?
We often have the problem, that customers send mails without ticket
number and those mails become new tickets in otrs. I would like to
assign these Mails to another ticket as if it was a normal "reply".
Is it possible? "Lin
talk about people with bad taste ...
the Neotronic Trakken seems very nice visually - but the cost is too
high :) OTRS should work on the design a little, then on the
functionality too of course.
N.
Tuesday, October 12, 2004, 12:56:06 PM, you wrote:
JH> Quoting Peter Gervai <[EMAIL PROTECTED]>:
Quoting Peter Gervai <[EMAIL PROTECTED]>:
Hi Peter,
Would probably help to know what did they like better in cerberus and
what not. I don't know cerberus, but maybe there are ideas to borrow.
This is their opinion:
The main points were with regards to the user interface. Many operations like
closin
On Mon, 11 Oct 2004 13:33:02 +0200, Joaquim Homrighausen
<[EMAIL PROTECTED]> wrote:
Quoting Henry Combrinck <[EMAIL PROTECTED]>:
Interesting - our users and management hated the cerberus interface!
Too
brash, too flashy, too many colours, too american!
I don't like Cerberus either, for a numbe
Hi,
I tried to configure the admin system log size to a value, different
than the default one (4x1024). Tested on 1.2.2 and 1.3.1, giving
the same error when opening the login window:
Software error:
Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 80.
What is the r
Raphaël 'SurcouF' Bordet wrote:
Hi,
I've installed OTRS on a RedHat ES 3.1 running Apache 2.046 and
mod_perl 1.99. I've just included provided configuration file otrs.conf
in /etc/httpd/conf/httpd.conf et reload apache.
If I try to access to http:///otrs, I've got an Internal Error
and this fol
Problem solved: before an option becomes available in the system (after
editing the config file), you have to create an equivalent status in
admin/status...
> I'm having a spot of bother with changing DefaultPendingNextStateType in
> Kernel/Config.pm.
>
> I can change everything else, but just n
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