On Mon, 11 Oct 2004 15:57:32 +0200, Patrik Forsberg
<[EMAIL PROTECTED]> wrote:
> > A ticket has be locked while you are working on it!
> > To unlock a ticket after a move to a new queue, add the
> > following line to
> > your Config.pm:
> >
> > $Self->{'Move::ForceUnlockAfterMove'} = 1;
>
> But..
I just figure out how to fix it:
Disable the following lines
if ($Self->{SendmailBcc}) {
$Param{Bcc} .= ", $Self->{SendmailBcc}";
}
Into: /Kernel/System/Ticket/Article.pm (line 1194)
That way I receive the bcc message only once and the bdd field doesn't
appear anymore into the e
On Fri, 22 Oct 2004 16:31:40 +0300, N.R. <[EMAIL PROTECTED]> wrote:
> Maybe I'm missing something, but is is possible to see a summary
> history of a customer ? Like all tickets and their emails in one page?
>
> For example look for a customer ID and then see everything associated
> with him. Sear
Maybe I'm missing something, but is is possible to see a summary
history of a customer ? Like all tickets and their emails in one page?
For example look for a customer ID and then see everything associated
with him. Search is a bit clumsy, doesn't give any overview.
N.
__
Thanks a lot for your quick response. Strangely enough I can't find any
errors related to that in the logs. The search continues... :)
Regards,
Andreas
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Franz Ferdinand Esberger
> Sent: den 22 oktober 2
Hi,
had an similiar Problem while integrating CustomerAuth via LDAP, take a
Look at the Log's, helped me a lot ! (tail -f /var/log/messages and
grep the "[OTRS]" messages out)
Regards
Franz
Am 22.10.2004 um 09:35 schrieb Andreas:
Hi,
I'm trying to authenticate our customers by using an existing
Hi,
I'm trying to authenticate our customers by using an existing radius server
in our network. i have no clue what i´m doing wrong.
I'm using: $Self->{'AuthModule'} = 'Kernel::System::Auth::Radius';
$Self->{'AuthModule::Radius::Host'} = 'myradius.company.com';
$Self->{'Aut
