Nevermind. I'm an idiot. I made that my Customer Info. Argh.
Beckman
On Wed, 17 Nov 2004, Peter Beckman wrote:
So I just sent a ticket from myself to OTRS.
On the right side, I see this:
Customer Info:
Salutation: a
Firstname: sd
Lastname: f
Login: [EMAIL PROTECTED]
The email
So I just sent a ticket from myself to OTRS.
On the right side, I see this:
Customer Info:
Salutation: a
Firstname: sd
Lastname: f
Login: [EMAIL PROTECTED]
The email:
From:Peter Beckman <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Subject:you suck gimme mone
Ok, I think I almost have this. I added the
use Kernel::System::Queue; to my AgentClose.pm file.
However when I check /Kernel/System/Queue.pm for GetAllUserIDsByQueueID it
doesn't exist, can you past this in for me from your Queue.pm file?
Thanks.
Quoting Chris Peterson <[EMAIL PROTECTED]>:
Edgar Meij wrote:
I'm working on that right now actually... Apart from some general
information (# of new tickets, calls, e-mails) I think most stats are
implementation-specific. Right about everything you need is put in the
ticket_history table, so take a peek in there first. Things depend on how
On Wed, 17 Nov 2004 15:33:20 +0100, Boudewijn van Weert (Valbosoft,
S.L.) <[EMAIL PROTECTED]> wrote:
>
>
> Hello,
>
> When I add a note, it actually doesn't give the oportunity to change state,
> and the state remains closed... Is the only way to actually reply to the
> client again? This would
Hi,
I just did an experimental upgrade on
our otrs system and run into the problem that I cannot create new tickets
with the Phone or Email button. I get the following error:
Software error:
Modification of non-creatable array value attempted,
subscript -1 at /opt/otrs//Kernel/Output/HTML/Agent.
Near the beginning of the agentclose.pm file, make sure that
the following line appears:
use Kernel::System::Queue
If you don’t see this line, add it in underneath any
other use statements that might appear in the code.
I believe that I had to add this line of code into the
modu
Hello,
When I add a note, it actually doesn't give the oportunity to change state,
and the state remains closed... Is the only way to actually reply to the
client again? This would be kind of inconvenient in case we closed it by
mistake, and don't really have anything to say (yet) to the clien
Hi
i just searched in db structure cause i wanted to delete exactly _one_
note from a ticket.
Anybody who has a proper SQL Query or can tell me in which table i can
find this ??
thanks
Franz
__
Inflex - installed on mailserver for domain @technikum-wien.at
Qu
Hello OTRS team,
I am using the Spell check option but for 1.3.2 is acting a little
beat strange:
1. I have to select the text that need to be checked (for 1.3 CVS I
just click on spell check);
2. If I do not select the text the response will be deleted :(;
3. Clicking on the Spell check button wi
I can confirm this error. I do have the same
Software error:
Wide character in subroutine entry at
path_to_otrs/bin/cgi-bin/../../Kernel/cpan-lib/MIME/Decoder/Base64.pm
line 125.
cheers
Rouven
___
OTRS mailing list: otrs - Webpage: http://otrs.org
I'm working on that right now actually... Apart from some general
information (# of new tickets, calls, e-mails) I think most stats are
implementation-specific. Right about everything you need is put in the
ticket_history table, so take a peek in there first. Things depend on how
the ticket_history
Hello,
What would be the best way to generate detailed timing statistics
for the history of each ticket?
I need to track efficiency in solving tickets per ticket, per queue
and per agent.
I'm fluent in Perl and if the needed functionality is not there yet,
maybe, with a few guidelines, I can do it
13 matches
Mail list logo
