RE: [otrs] Installation

2005-01-21 Thread Bernard PRE
Hi, I have include /opt/otrs/scripts/apache2-httpd.include.conf but i have this error : #set Apache::PerlRun Mode for /cgi-perl Alias SetHandler perl-script PerlHandler Apache::PerlRun PerlResponseHandler ModPerl::PerlRun

Re: [otrs] Installation

2005-01-21 Thread Robert Kehl
Just to avoid confusion: Robert Kehl wrote: Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux The first line must read: Btw, I guess (*without* knowing a thing about it!) ... With kind regards, Robert Kehl

Re: [otrs] Wide character problem

2005-01-21 Thread Robert Kehl
Czakà KrisztiÃn schrieb: I've had a problem with OTRS on a Debian sarge system. I've triedto re Software error: Wide character in subroutine entry at /usr/share/perl5/MIME/Decoder/QuotedPrint.pm line 74. I believe this to be fixed in CVS rel-1_3 and higher, namely in Kernel/System/Encode.pm rev.

Re: [otrs] Installation

2005-01-21 Thread Robert Kehl
Bernard PRE schrieb: Here is my problem : I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the

[otrs] Wide character problem

2005-01-21 Thread Czakó Krisztián
I've had a problem with OTRS on a Debian sarge system. I've triedto re install it on a brand new sarge installation, where I can enable mod-perl mode instead of cgi mode. But the problem still exist: Software error: Wide character in subroutine entry at /usr/share/perl5/MIME/Decoder/QuotedPrint.p

Re: [otrs] Procmail log message about locking

2005-01-21 Thread Robert Joop
On 05-01-21 18:28:09 CET, Xavier Fustero wrote: > Hi all, > > everytime someone sends a message to my otrs system, I get some messages > in my procmail log file telling me that the message can't not be locked. > I think it needs to lock in case that someone else sends another message > at the s

[otrs] Procmail log message about locking

2005-01-21 Thread Xavier Fustero
Hi all, everytime someone sends a message to my otrs system, I get some messages in my procmail log file telling me that the message can't not be locked. I think it needs to lock in case that someone else sends another message at the same time due to not have identical IDs. However, another line

Re: [otrs] Attachments in OTRS

2005-01-21 Thread Wiktor Wodecki
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Friday 21 January 2005 17:19, Varsani, Rajendrakumar (PSD) wrote: > Folks, > > I/m sure we could see attachements in OTRS but now, if I click on file-2 > either Internet Explorer or OTRS want to know if I want to open or save the > attachment. If I

RE: [otrs] Attachments in OTRS

2005-01-21 Thread Varsani, Rajendrakumar (PSD)
Folks, I/m sure we could see attachements in OTRS but now, if I click on file-2 either Internet Explorer or OTRS want to know if I want to open or save the attachment. If I click 'open', I can't find an application to open it. If I save it, I can see that it is a Microsoft Mail Note. I'm sure i

RE: [otrs] Installation

2005-01-21 Thread Bernard PRE
Here is my problem : >Hi, > >I have just installed otrs (i am a newbee) and i nedd some help. > >I can't join this url : http://my_server/otrs/installer.pl > >Forbidden >You don't have permission to access /otrs/installer.pl on this server. > >My config : > >Mandrake 10.1 >in my commonhttpd.conf :

[otrs] HTML and mail tickets

2005-01-21 Thread Alvaro Lopez
Hello all: I have a trouble, OTRS run perfectly, but when receive an e-mail with HTML format, OTRS not load HTML, and write all html labels, have you got any solution, or I may use html2txt scripts?. If I must use html2txt, OTRS let e-mails body in a temp file or l

RE: [otrs] in salutation

2005-01-21 Thread Jack Doyle
Is there a place where all of these "variables" are listed? I'd like to know all of the options that I could use in emails that go out. - Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -Original Message- From: [EMAIL PROTECTED] [mailto:[EMA

[otrs] Priorities and times

2005-01-21 Thread Dean Baldwin
Hi, I have been using the GenericAgent.pm file to build specific escalations based upon the time a ticket has been in the system using TimeCreateTimeOlderMinutes. This works well when a ticket arrives with a normal priority and is escalated gradually up the priority list. However, I require each

Re: [otrs] ticket creation w/o registration

2005-01-21 Thread Alex
Hello Peter, Friday, January 21, 2005, 11:12:12 AM, you wrote: > Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]). > 1. create an e-mail address in your system where to send the webform and > which OTRS can POP ([EMAIL PROTECTED]) > 2. create a system e-mail address in O

RE: Re[2]: [otrs] ticket creation w/o registration

2005-01-21 Thread Peter van Beugen
Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]). 1. create an e-mail address in your system where to send the webform and which OTRS can POP ([EMAIL PROTECTED]) 2. create a system e-mail address in OTRS (the "from" of OTRS mail) (can be [EMAIL PROTECTED] of course) 3. c

Re: Re[2]: [otrs] ticket creation w/o registration

2005-01-21 Thread [EMAIL PROTECTED]
I might be off here but I think you could pipe the webform data via email to OTRS thus creating a new ticket. Chris --- Alex <[EMAIL PROTECTED]> wrote: > Hello Adler, > > Friday, January 21, 2005, 2:08:53 AM, you wrote: > > > Alex, > > > What version are you installing? Linux, Win etc. > Also