Hi,
I have include /opt/otrs/scripts/apache2-httpd.include.conf but i have this
error :
#set Apache::PerlRun Mode for /cgi-perl Alias
SetHandler perl-script
PerlHandler Apache::PerlRun
PerlResponseHandler ModPerl::PerlRun
Just to avoid confusion:
Robert Kehl wrote:
Btw, I guess (with knowing a thing about it!) MandrakeSoft would be
willing to include an OTRS RPM in their future releases of MandrakeLinux
The first line must read:
Btw, I guess (*without* knowing a thing about it!) ...
With kind regards,
Robert Kehl
Czakà KrisztiÃn schrieb:
I've had a problem with OTRS on a Debian sarge system. I've triedto re
Software error:
Wide character in subroutine entry at
/usr/share/perl5/MIME/Decoder/QuotedPrint.pm line 74.
I believe this to be fixed in CVS rel-1_3 and higher, namely in
Kernel/System/Encode.pm rev.
Bernard PRE schrieb:
Here is my problem :
I see. We have no RPM for Mandrake available right now, and I haven't
got the time to do it in the near future. Perhaps someone else might be
willing to?
Follow the steps noted on:
http://doc.otrs.org/1.3/en/html/install-cli.html
A tipp: Do not note the
I've had a problem with OTRS on a Debian sarge system. I've triedto re
install it on a brand new sarge installation, where I can enable
mod-perl mode instead of cgi mode. But the problem still exist:
Software error:
Wide character in subroutine entry at
/usr/share/perl5/MIME/Decoder/QuotedPrint.p
On 05-01-21 18:28:09 CET, Xavier Fustero wrote:
> Hi all,
>
> everytime someone sends a message to my otrs system, I get some messages
> in my procmail log file telling me that the message can't not be locked.
> I think it needs to lock in case that someone else sends another message
> at the s
Hi all,
everytime someone sends a message to my otrs system, I get some messages
in my procmail log file telling me that the message can't not be locked.
I think it needs to lock in case that someone else sends another message
at the same time due to not have identical IDs. However, another line
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Friday 21 January 2005 17:19, Varsani, Rajendrakumar (PSD) wrote:
> Folks,
>
> I/m sure we could see attachements in OTRS but now, if I click on file-2
> either Internet Explorer or OTRS want to know if I want to open or save the
> attachment. If I
Folks,
I/m sure we could see attachements in OTRS but now, if I click on file-2
either Internet Explorer or OTRS want to know if I want to open or save the
attachment. If I click 'open', I can't find an application to open it. If I
save it, I can see that it is a Microsoft Mail Note.
I'm sure i
Here is my problem :
>Hi,
>
>I have just installed otrs (i am a newbee) and i nedd some help.
>
>I can't join this url : http://my_server/otrs/installer.pl
>
>Forbidden
>You don't have permission to access /otrs/installer.pl on this server.
>
>My config :
>
>Mandrake 10.1
>in my commonhttpd.conf :
Hello all:
I have a trouble, OTRS run perfectly, but when receive an
e-mail with HTML format, OTRS not load HTML, and write all html labels,
have you got any solution, or I may use html2txt scripts?.
If I must use html2txt, OTRS let e-mails body in a temp file
or l
Is there a place where all of these "variables" are listed? I'd like to know
all of the options that I could use in emails that go out.
-
Jack Doyle, Network+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMA
Hi,
I have been using the GenericAgent.pm file to build specific escalations
based upon the time a ticket has been in the system using
TimeCreateTimeOlderMinutes.
This works well when a ticket arrives with a normal priority and is
escalated gradually up the priority list.
However, I require each
Hello Peter,
Friday, January 21, 2005, 11:12:12 AM, you wrote:
> Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]).
> 1. create an e-mail address in your system where to send the webform and
> which OTRS can POP ([EMAIL PROTECTED])
> 2. create a system e-mail address in O
Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]).
1. create an e-mail address in your system where to send the webform and which
OTRS can POP ([EMAIL PROTECTED])
2. create a system e-mail address in OTRS (the "from" of OTRS mail) (can be
[EMAIL PROTECTED] of course)
3. c
I might be off here but I think you could pipe the
webform data via email to OTRS thus creating a new
ticket.
Chris
--- Alex <[EMAIL PROTECTED]> wrote:
> Hello Adler,
>
> Friday, January 21, 2005, 2:08:53 AM, you wrote:
>
> > Alex,
>
> > What version are you installing? Linux, Win etc.
> Also
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