Re: [otrs] add a telefone ticket without customer

Hi! Why don't create just one user? It could be something like "Generic User", [EMAIL PROTECTED] As they're phone tickets, OTRS won't send any mail to that address. At least I haven't seen any in my install. Obviously, you'll have to look for this user every time someone calls

Re: [otrs] Forbidden You do not have permission to access /otrs/index.pl on this server

Hello! I recommend you to double check all the steps in the manual and apply them on your installation again, from the very begining. If you did a lot of changes testing settings you'll probably have some settings that could be wrong and confusing you. Afther doing this

[otrs] Forbidden You do not have permission to access/ otrs/index.pl on this server

Help Please!   I have gone through the exact steps per the online Doc.   I have FreeBsd 5 Perl5, CPAN modules good to go with checkmoudules just fine. Perl –cw is okay.   I just cannot view the index.pl file forbidden.   I have changed the opt/otrs directory permissions to just abou

Re: [otrs] cant see closed tickets

Hi Mr. Zwecker, when a ticket is closed it seems to disapear, but me and my collegues need to see all old tickets too. You see closed Tickets only in the OTRS search. I hope I can help you with this answer! :) Mit freundlichen Grüßen, / with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH

[otrs] add a telefone ticket without customer

Hi, I want to add a phone ticket but I dont want to setup a user for each of the people that work here, like 80 of em. When they ring us, I dont want to be forced to have an installed user and/or put an emailadress, most users dont want to be notified by email, calling them is what many want. can t

[otrs] cant see closed tickets

hi, when a ticket is closed it seems to disapear, but me and my collegues need to see all old tickets too. how can I setup this? thx alot for any hints. Chris -- Christophe Zwecker mail: [EMAIL PROTECTED] Hamburg, Germanyfon: +49 179 3994867 http://www.