Sounds like you need to set the permissions to the file so that the web
server user can write to it. Find which user your web server runs as (for
apache check httpd.conf). If it runs as a "normal" user you can simply
"chown Config.pm" and "chmod u+rw Config.pm". If it runs as nobody
you'll have to
I am installing OTRS 1.3.2 and when trying to use the installer.pl I get
the warning...
"Kernel/Config.pm isn't writable!"
Then it follows with the comment,
"If you want to use the installer, set the Kernel/Config.pm writable for
the werserver user!"
I've searched around in the Kernel/Confi
I think its running mod_perl I quess I'll have to look at the config file
for that
But I thought OTRS had to use mod_perl or it doesn't work
As for the docs on to configure apache Ive looked there the conf file for
the windows version of OTRS is so drascticly different than the linux ones
Thanks
T
Hi
I don't thing you know exactly what you're editing there. Don't set 250
threads/child. Let it stay at 10, or lower it and set the
MaxRequestsPerChild value higher. That will help the load and limit memory
better. If you're currently using mod_perl yoy want to stop that. mod_perl
eats all the me
Apache with mod_perl tends to use immeasurable lots of memory. Consider
limiting number of child to 2-5, and using of some accelerator, such as
squid/oops/apache+mod_accel.
--
Alex Povolotsky <[EMAIL PROTECTED]>
Thanks Alex,
Would this be the part of the httpd.conf that your talking about with
ch
On Mon, 2005-04-04 at 12:57 -0400, Tony Mart wrote:
> Hi All,
>
> Heres my server
>
> Windows 2003 Server SP1
> 3.0 Ghz P4
> 1.5 Gigs Ram
> 200 Gb HD
>
> Otrs 1.2.4-01 For Windows
>
> Right now I have 14 users and about 20 queues with about 70 tickets, and for
> some reason apache that came wit
Have you reviewed the apache config file? There are several settings for
the number of processes to start by default, number of spare servers, etc.
I think this may also be related to the way perl is used. IIRC a lot of
perl code is loaded in RAM depending on the way OTRS is used as well? I'm
s
Hi All,
Heres my server
Windows 2003 Server SP1
3.0 Ghz P4
1.5 Gigs Ram
200 Gb HD
Otrs 1.2.4-01 For Windows
Right now I have 14 users and about 20 queues with about 70 tickets, and for
some reason apache that came with the windows installer eats up my server
memory, right now its using 1.3 gigs
Hi,
If you take a look at Kernel/Config/Defaults.pm you will find the following:
# SendmailBcc
# (Send all outgoing email via bcc to...
# Warning: use it only for external archive funktions)
$Self->{'SendmailBcc'} = '';
Copy this to your Config.pm and configure it...
Regards,
Hello!
I'd like to make an automated Bcc: for every outgoing EMail generated by
OTRS. How can I do that?
--
Alex Povolotsky <[EMAIL PROTECTED]>
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To u
Hello!
When I create e-mail ticket in OTRS or receive autoanswer that I see in
a field
"Subject" instead of russian (cyrillic)letters strange symbols in my
e-mail program (Mozilla TB and The Bat!) . For example:
Subject: ÃÂÃÃÂÃÂÃÂÃÃÂÃÂ This is word: "" (test)
I have compared headings fro
Hi all,
is there any out of the box statistic
about the average / max time in which tickets are resolved?
Thanks Thorsten
***
Thorsten Kocher
Security and Network Consultant
email: [EMAIL PROTECTED]
phone: +49 (0) 7031 71496-00
mobile: +49 (0) 172 6377392
SPI
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